Service Technician II

Forj Medical•Saint Paul, MN

2d•$28 - $34•Onsite

About The Position

Exceptional People. Hard Problems. Meaningful Careers. Big Impact. Nowhere else can you touch as many life-changing medical technologies. At Forj Medical, we work side by side with more than 100 medical device companies from startups to global giants to bring life-enhancing technologies to market. Working with us means solving hard problems with extraordinary people in a collaborative work environment. Join us.

Requirements

Associate degree or equivalent experience in applicable field required
3-5 years of experience working with electronic devices
Trainer Certification required
Soldering Certification required
Must have a working knowledge of electronic circuits, test methodologies, embedded systems and electronic test equipment
Meet service labor standard
Ability to perform troubleshooting on several devices, exhibiting versatility
Proficiency in hardware testing, software testing, test documentation development
Ability to keep good records - per FDA QSR and ISO 13485 requirements
Must be authorized to work in the United States

Responsibilities

Perform troubleshooting of returned devices to confirm the reported problem and determine the appropriate repairs
Interface with customers who call to request an RMA for sending a device in for service
Analyze activities for trends and indicators
Support the complaint investigation process as necessary
Provide status of servicing activities and devices in the service process
Provide continuous improvement suggestions
Contribute to the overall improvement in Forj Medical Systems and processes
Other duties as assigned