Service Technician II (The Greater Boston Area)

Guitar Center•Westford, MA

9h•Onsite

About The Position

AVDG is hiring a Service Technician II to independently manage on-site service calls, installations, and technical support for clients’ audiovisual systems in the Greater Boston area. The role involves resolving complex AV issues with minimal supervision, leading installation work, and serving as a technical resource for Level I technicians. The technician represents AVDG professionally at client sites and supports systems in conference rooms, boardrooms, classrooms, training facilities, and collaboration spaces. The position requires field experience across AV platforms, strong client relationship skills, and the ability to diagnose control-system programming, configuration, and hardware issues. It also includes preventative maintenance, end-user training, technician mentoring, and detailed service documentation. Travel to client sites and, as applicable, conferences or training events is required. Evening and weekend work and participation in an after-hours on-call rotation may be needed. AVDG is a design-build firm specializing in AV design and integration, and is part of Guitar Center’s Business Solutions Division. The company describes opportunities for learning, including access to AVDG University, and career collaboration across the Guitar Center group.

Requirements

High school diploma or GED.
Three to five years of experience in the AV integration industry, including field service and installation expertise.
Strong working knowledge of Crestron, Q-SYS, Extron, or similar control systems, including troubleshooting programming and configuration issues.
Proficiency with AV test equipment, including signal generators, multimeters, cable testers, and diagnostic tools.
Excellent customer service and communication skills and the ability to interact professionally with all levels of client organizations.
Ability to work independently with minimal supervision and strong problem-solving skills.
Flexibility to work evenings and weekends and participate in an after-hours on-call rotation as needed.
Required industry certifications: Biamp Tesira Forte, Q-SYS Level 1, Dante Level 1, Extron EAVA, and CTS.
Valid driver’s license and no criminal record.
Ability to travel to client sites when necessary and to conferences or training events as applicable.

Nice To Haves

Technical certification or an associate degree.
Valid passport for potential international travel.

Responsibilities

Independently diagnose and resolve complex audiovisual system issues on-site.
Lead installation projects involving equipment mounting, cable termination, rack building, system integration, and AV system commissioning.
Troubleshoot Crestron, Q-SYS, Extron, and other control systems, including programming, configuration, and hardware issues.
Upload and download control-system programs and make minor modifications to resolve client issues and optimize performance.
Conduct preventative maintenance visits, system health checks, updates, and proactive repairs.
Provide clients with end-user training on AV system operation and best practices.
Mentor and provide technical guidance to Service Technician I staff, review their work, and support their development.
Create detailed service reports documenting work performed, parts used, system configurations, and recommendations.

Benefits

Gig leave for employee-musicians to take time off to share their music and return to their job after a tour.
Medical insurance.
Dental insurance.
Vision insurance.
401(k) with company match.
Mental health support.
Paid sick, holiday, and vacation time.
Employee discount program.
Tuition reimbursement options.
Learning opportunities, including access to AVDG University.