FLOATER- SERVICE TECHNICIAN NC
About The Position
The Service Technician II – Floater provides skilled maintenance support across multiple apartment communities to ensure all properties are well-maintained, safe, and operating efficiently. This position supports the maintenance operations of multiple affordable housing communities, including Project-Based Section 8 and Tax Credit (LIHTC) properties. The role ensures compliance with HUD, REAC, and other housing program standards while maintaining high-quality living environments for residents. This position performs a variety of technical maintenance tasks, including electrical, plumbing, HVAC, appliance repair, and preventive maintenance. The Floater Technician assists community teams with service requests, unit turns, and emergency repairs as needed.
Requirements
- Specialized maintenance experience in plumbing, electrical, carpentry, appliance repair, and related trades.
- Basic proficiency in the use of hand and power tools, including adherence to all safety requirement.
- Ability to read and comprehend written instructions related to tool operation, equipment installation, and safety procedures.
- Ability to carry out oral and written instructions independently with minimal supervision.
- Strong written communication skills for documenting work orders and communicating with team members, vendors, and residents.
- Effective verbal communication skills to ensure clear, professional interaction with co-workers, vendors, and residents.
- Ability to organize and prioritize multiple work assignments to meet established deadlines.
- Capacity to work efficiently in a fast-paced environment with variable workload and pressure.
- Ability to handle confrontational or difficult situations with professionalism, patience, and tact.
- Ability to complete tasks requiring overhead work.
- Demonstrate ability to learn and adapt to property management software systems.
- Ability to lift, push, pull up to 50 lbs.
- Ability to lift and carry materials weighing up to 50 lbs.
- Ability to push, pull, bend and reach constantly.
- Ability to walk, stand constantly.
- Ability to walk up and down stairs safely frequently.
- Ability to communicate in English clearly in order to be understood by co-workers, residents, vendors and other local agencies.
- Must possess reliable transportation, a valid driver’s license, and state-required automobile insurance coverage.
Responsibilities
- Complete all assigned work orders within a 24-hour turnaround time whenever possible.
- Upon completion of work orders, leave a copy of the service request for the resident noting the date, time, and any applicable comments, and return the original copy to the Property Administrator.
- Communicate promptly regarding any delays in service and demonstrate consistent effort to resolve resident concerns in a timely and professional manner.
- Inspect vacant units to determine necessary repairs for market-ready condition and report findings to the Property Administrator.
- Order maintenance parts as needed, track orders through completion, and maintain accurate inventory records.
- Prepare vacant units efficiently by ensuring that electrical, plumbing, lighting, doors, windows, closets, and appliances are in proper working condition.
- Perform general maintenance tasks including caulking tubs, sinks, doors, and windows; re-keying and repairing locks; and replacing or repairing fixtures as necessary.
- Maintain the maintenance shop in a clean, organized, and safe condition at all times.
- Conduct routine property walks to identify and report potential maintenance issues to the Property Administrator.
- Ensure all common areas and exterior lighting are functional for safety purposes and replace bulbs as required.
- Report any suspicious activity or persons on the property to the Property Administrator.
- Assist with upkeep of laundry rooms, pool areas, common spaces, and parking lots to ensure cleanliness and safety.
- Participate in emergency maintenance coverage, including weekends and holidays, as assigned.
- Provide excellent customer service and promote positive resident relations at all times.
- Wear the company-issued uniform while on duty to maintain a professional appearance.
- Comfortable navigating property management software and digital tools.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
