Commercial Service Technician- Floater

Pilot Company•Knoxville, TN

2d•Remote

About The Position

This opportunity is for a Commercial Service Technician - Floater role at Pilot Company, an industry-leading network of travel centers. The technician will be responsible for installations, preventive maintenance, and repairs on facility HVAC/R systems, food service equipment, plumbing, fuel dispensers, and electrical systems across approximately 15 store locations in the Knoxville, TN region. The role involves being dispatched from home, working 45-50+ hours per week, and being paid port to port. Pilot Company provides a company service vehicle, tools, equipment, cell phone, and iPad. The position offers weekends off, no on-call requirements, and an annual company performance-based bonus.

Requirements

Candidates must be legally authorized to work in the United States without employer sponsorship
High school diploma or equivalent required
Valid state driver’s license and positive driving record required
Minimum 3 years of recent commercial HVAC service experience required
EPA Universal 608 certification required
Minimum 3 years of recent experience repairing commercial cooking or refrigeration equipment required
Basic knowledge and ability to repair commercial plumbing and electrical systems
Basic understanding of OSHA guidelines (OSHA 10 training provided)
Strong analytical, problem-solving, and communication skills
Ability to work independently with minimal supervision
Intermediate mathematical ability
Ability to read and interpret site drawings
Strong attention to detail and customer service skills
Ability to work in congested areas during business hours
Ability to collaborate effectively with internal departments

Nice To Haves

Personal tools are also allowed

Responsibilities

Respond to service requests; troubleshoot, diagnose, and repair equipment in accordance with warranty requirements and industry standards
Communicate repair status with the service technician supervisor and store management
Complete same-day work order notes and submit them to your supervisor; ensure proper charge allocations
Monitor and maintain adequate stock levels
Maintain service vehicle, tools, and uniforms to company standards
Diagnose and repair fuel dispensers, replace fuel filters, and work on fuel security systems (training provided)
Inspect facility interiors and exteriors for safety and maintenance issues
Perform preventive maintenance on equipment, including but not limited to: rooftop HVAC units, split systems, ice machines, standalone refrigeration, fryers, and other food service equipment
Ensure all repairs and work activities comply with OSHA and Pilot Company regulations
Model company values and support exceptional guest and team member experiences
Follow all rules, policies, procedures, and safety standards established by Pilot Company
Focus on diagnosing and repairing HVACR systems, hot side equipment, and other assigned items.
Support the preventative maintenance (PM) program, including HVACR, plumbing, and other assigned tasks.
Provide coverage for regions during periods of vacancy, paid time off (PTO), or leave of absence (LOA).
Respond to corporate project requests and surveys.
Follow proper lockout/tagout procedures and safety protocols when working on electrical or mechanical systems.
Complete service appointments, accurately insert notes, and communicate with facility maintenance.
Ensure timely completion of service appointments.
Respond to service requests; troubleshoot, diagnose, and repair based on warranty and industry standards.
Communicate with the service tech supervisor and store management to report repair status.
Complete same-day work order repair notes and forward to supervisor; ensure charge allocations are entered accordingly.
Monitor truck stock to ensure required parts are available.
Maintain service vehicle, tools, and uniforms in accordance with company standards.
Perform routine testing and calibration of equipment to ensure optimal operation and compliance with standards.
Ensure repairs, equipment, and work activities are performed in accordance with OSHA regulations.
Maintain clean and organized maintenance workspaces and company vehicles.
Provide support during emergency situations, such as power outages or safety incidents.
Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level.
Ensure all activities are in compliance with safety rules, regulations, policies, and procedures.
Travel required up than 100%
Complete other duties as assigned.