Service Technician I
About The Position
Aleut Energy is recruiting for a Service Technician I to join our Arctic Home Living team. Arctic Home Living has been selling and servicing hot tubs and water filtration systems in Alaska for decades with locations in Fairbanks, Anchorage and Wasilla. We are an Alaskan Owned & Operated company that prioritizes the safety and well-being of our employees and supports the local communities that support us. The Service Technician I is responsible for delivering exceptional customer service while providing service, installation, and maintenance support for hot tubs, saunas, cold plunges, and water treatment systems. This position requires a high degree of technical skill, professionalism, and the ability to work in extreme weather and physically demanding environments.
Requirements
- Strong technical aptitude with mechanical, electrical, or plumbing systems.
- Ability to read and interpret manuals, schematics, and work orders.
- Excellent communication and customer service skills.
- Strong troubleshooting and problem-solving skills.
- Reliable, self-directed, and organized.
- Comfortable working independently in remote or extreme environments.
- Ability to prioritize and manage multiple tasks.
- Proficient with basic hand and power tools.
- Basic computer and documentation skills.
- Valid driver’s license with a clean Motor Vehicle Record (MVR) check.
- Able to pass background check and obtain/maintain a DOT Medical Examiner’s Certificate (within 2 weeks of hire).
- Experience operating or willingness to be trained on heavy equipment (forklift, skid steer, etc.).
- Willingness to travel within Alaska for multi-day service trips as needed.
Nice To Haves
- Experience with Alaska Native Corporations.
- Basic Technical and Mechanical Skills.
- Experience in diagnostics and repair of equipment.
Responsibilities
- Champion Aleut Energy values: Integrity, Teamwork, Quality, Innovation, Compassion and Sustainability.
- Troubleshoot and repair mechanical, electrical, and plumbing systems for hot tubs, saunas, and cold plunges.
- Provide professional, "white-glove" support and clear communication during service calls and installations.
- Perform detailed inspections on all equipment pre-delivery and post-installation to ensure 100% functionality.
- Use ERP tools to manage work orders, warranty records, and service inventory.
- Safely operate company vehicles to job sites and maintain organized, stocked, and clean equipment.
- Adhere to all safety protocols, including vehicle inspections (DVIR) and proper tool care.
- Perform other duties as assigned.
Benefits
- 401K - Employer matching up to 4%.
- 100% Employer paid Dental/Vision for employees and their qualified dependents.
- 100% Paid Employee Life Insurance / Disability.
- Advance your career with exclusive tuition benefits—Aleut employees and subsidiaries enjoy in-state tuition rates plus a 10% discount on University of Alaska Fairbanks online courses and certifications.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
