Service Technician I
About The Position
Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 29,000 electronic gaming terminals in nearly 4,700 third-party local and regional establishments and 20 self-operated gaming locations across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments. Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park - Casino & Racing, features live racing, electronic gaming machines, live table games, food and beverage amenities, and pari-mutuel betting.
Requirements
- Great Customer Service
- High school diploma or equivalent
- Terminal Handler's License - costs covered by company
- Ability to communicate effectively & follow written or verbal instruction
- Strong organizational, problem-solving, analytical skills
- Valid driver’s license
- Minimum of 21 years of age
- Frequently required to lift/push weights up to 50 pounds
Nice To Haves
- Relevant experience preferred but not required – ATM, amusement, gaming or other electronic / mechanical aptitude (examples – HVAC, low voltage, cable, phone, internet, automotive)
- Computer literacy helpful but not required
Responsibilities
- Maintaining and repairing gaming devices, ATMs, amusement equipment, and redemption devices for Accel Entertainment
- Loading and unloading supplies
- Assisting in other areas as needed
- Respond to and troubleshoot service calls for equipment repairs in a timely manner
- Interact with clerks, restaurant staff, management, and customers to solve issues as they arise
- Provide exemplary customer service
- Manage inventory to ensure parts are available when repairs are needed
- Complete all necessary documentation for device entry and logs
- Perform auditing procedures on slot machines, amusement devices, dispensers, and ATMs
Benefits
- health insurance inc. vision and dental
- 401(k) w/ match
- PTO + paid holidays
- additional total rewards
- medical, dental, and vision
- life, AD&D, critical illness, and hospital insurance
- short and long-term disability
- identity/legal protection
- access to FSA and HSA accounts
- eligible to contribute to traditional and/or Roth 401(k) plans
- Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
