Service Technician I

Hanger, Inc. • Phoenix, AZ

7d

About The Position

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Requirements

• High School Diploma or G.E.D.
• Up to one year of related experience is required.
• Basic electric/electronic fundamental knowledge and troubleshooting skills
• Experienced with test and measurement equipment
• Able to build positive relationships with customers
• Familiar with company’s procedures and protocols
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

Nice To Haves

• AA degree in Electronics or equivalent
• One year of Service Center assigned work experience with ACP equipment and procedures.

Responsibilities

• Provide service and customer support on technical procedures and/or resolve technical issues.
• Investigate and diagnose suspected hardware failures on parts and products returned from the field
• Investigate and diagnose suspected OEM equipment nonconformance issues
• Perform testing to established procedures
• Acts as a technical resource for other Biomed Tech’s for the assigned models in the work center
• Provide accurate diagnosis information for entry into the compliance database
• Produce timely and detailed service reports

Benefits

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED