AMH Service Technician - Field
About The Position
The Field Service Technician will troubleshoot, repair and perform scheduled maintenance on fuel powered (I.C.) and electric forklifts as well as other related material handling equipment based on customer needs and requirements in the field. The Field Service Technician will perform repairs on forklifts and various types of industrial equipment on-site at customer locations. Work with the Service Coordinator and respond to service calls. Communicate with the customer contact and their staff to provide their forklift and material handling needs. Responsible for identifying larger jobs and communicating with the customer and the office staff to handle these repairs and rental needs.
Requirements
- The ability to understand the necessary service and training manuals, including the ability to interpret schematics and effectively use electrical diagnostic instruments
- Must be self-motivated and organized.
- Paperwork and documentation must be neat, clean, legible and organized
- Effectively communicate with customers, co-workers and management
- Clear penmanship and ability to record accurate information
- Must have excellent driving record
- Must be able to lift up to 75 lbs. (and occasionally in excess of 75 lbs.)
- Must have basic computer skills
- High School Diploma/GED
- Must have a valid, unrestricted driver's license
Responsibilities
- Troubleshoot and perform basic to complex repairs of forklifts
- Perform thorough forklift inspections to identify any repairs that are needed. Write down and report all findings of potential or additional repairs necessary on every work order
- Consult with customers in regard to needed repairs or additional maintenance items that are needed
- Must follow all safety procedure and safely operate power tools, lifts, hoists, etc.
- Keep pace with industry innovations in order to make sound recommendations to customers
- Manage billable time and work in process efficiently
- Upkeep and safe operation of service vehicle. Manage truck stock and order parts needed for jobs through the parts department
- Attend training classes and online courses as required
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
11-50 employees
