Service Technician/Electrician

Koenig & Bauer US•DFW Airport, TX

16h•Remote

About The Position

The Service Technician travels to customer locations to install, maintain, upgrade, troubleshoot, diagnose, and repair electronic and electrical components on Koenig & Bauer CI flexo, web, and digital printing presses. The role requires direct customer interaction, gathering information about customer needs, explaining technical findings and resolutions to people with varying levels of technical knowledge, and planning repairs that emphasize quality, efficiency, and minimizing downtime and costs. The technician works nearly autonomously while managed remotely by the Service Manager and may work independently or with a team. The role involves nearly 100% travel to customer sites across the United States or Canada, including frequent domestic air travel, consecutive overnight stays, and some international travel for training or special assignments. The home base must be within 1–1.5 hours of a major airport. Schedules vary and may include early mornings, evenings, late nights, and weekends. This is a non-exempt, hourly position paying $27–$46 per hour.

Requirements

High school diploma or GED equivalent.
At least 3–5 years of related work experience in printing, press manufacturing, packaging, or another related industry.
Solid background in electronics concepts and automation.
Strong understanding of PLC technology, specifically Bosch and Rockwell, including the ability to read, interpret, modify, troubleshoot, and program PLCs.
Ability to read electrical schematics and mechanical CAD drawings.
Experience with basic hand tools.
Computer skills including OS2 and Microsoft Windows; programming and networking; extensive use of proprietary software and programming tools; and basic email, internet, word processing, and spreadsheet use.
Good customer service skills, including attentive listening, asking clarifying questions, and responding promptly.
Good verbal communication skills, including explaining complex technical information to people with varying levels of technical knowledge.
Collaborative skills and ability to build strong relationships with external customers and internal teams, including Service, Parts, Remote Maintenance, and Travel.
Willingness and ability to travel nearly 100%, including frequent domestic air travel, some international travel, consecutive overnight stays, and occasional evening and weekend work as business needs require.
Valid motor vehicle license.
Ability to meet the physical demands of the role, including prolonged standing and hand use, exposure to dust, fumes, and machinery noise, frequent bending, stooping, pushing, pulling, and temperature changes, and heavy lifting.
Ability to move through airports and board aircraft, and to drive for extended periods of 5–8 hours in some cases.

Nice To Haves

Technical apprenticeship or post-high-school degree or certification in a technical field, including printing or industrial maintenance.
Fundamental Italian and/or Spanish language skills are highly desired.

Responsibilities

Troubleshoot electronic and electrical components on Koenig & Bauer Flexotecnica CI flexo, web offset, and digital presses.
Diagnose press performance issues by understanding the operation of different press models and sizes.
Read, interpret, modify, troubleshoot, and program Bosch and Rockwell PLCs.
Understand and troubleshoot closed-loop systems, including temperature, tension, and L.E.L. controls.
Troubleshoot drive and motor technology, including torque, current, architecture, alarms, and related concepts.
Troubleshoot problems using software, program parts or modules onsite, install software updates, and troubleshoot software issues.
Troubleshoot peripheral equipment such as Enercon, BST, Fife, and Maxon systems.
Contact Flexotecnica Italy or Koenig & Bauer Germany about machine-specific problems and software.
Troubleshoot high-speed communications, including Ethernet switches, addresses, and communications principles.
Research complex electronic and electrical issues using service manuals, repair documentation, technicians, Remote Maintenance, and the Service Manager to identify repairs and root causes.
Determine and execute repair plans, identify required parts, coordinate procurement and schedules with customers and K&B departments, arrange additional labor or specialized skills, and obtain necessary tools.
Provide customer service by greeting customers, listening and asking questions, communicating findings and recommended plans and timelines, and checking in at job milestones or completion.
Complete the original service call and coordinate any alternative schedule with the Service Department; arrange requests for additional work through that department.
Maintain accurate and timely records of parts used and returned, open and closed issues, time, expenses, work performed in MDS, and other required paperwork.
Follow customer site procedures and policies, including arrival and departure processes, safety requirements, personal protective equipment, and workplace rules regarding smoking and eating.
Perform other related responsibilities as required by business needs.