Service Technician/Electrician

Koenig & Bauer US, Inc•Grapevine, TX

1d•$27 - $46•Remote

About The Position

The Service Technician travels to customer locations to install, maintain, upgrade, troubleshoot, diagnose, and repair electronic and electrical components on Koenig & Bauer CI flexo, web, and digital printing presses. The technician works directly with customers to understand their needs, communicate technical information and resolutions to people with varying levels of technical knowledge, and develop an effective plan of action focused on quality, efficiency, and minimizing downtime and costs. The position is remote and involves nearly 100% travel by air and automobile to customer sites across the United States or Canada. The home base must be within 1–1.5 hours of a major airport. Travel may include consecutive overnight stays, mostly domestic air travel, and some international travel for training or special assignments. Schedules vary and may include early mornings, evenings, late nights, and weekends. The technician works with considerable autonomy, reports remotely to the Service Manager in the Dallas office, and may work independently or as part of a team. The role requires strong electronics and automation knowledge, including PLCs, closed-loop systems, drives and motors, software, networking, and peripheral press equipment. Technicians investigate complex failures using available documentation and internal resources, determine and coordinate repair plans, parts, labor, schedules, and tools, and complete accurate service records. They are expected to provide attentive customer service and follow customer and company safety practices. The work environment includes press rooms, machinery noise, dust, fumes, and temperature changes. Physical demands include extended standing and use of hands and fingers, frequent bending, stooping, pushing, and pulling, airport navigation, long periods of driving, and lifting a wheeled toolbox estimated at 40–80 pounds. The role requires regular use of basic and specialized hand and power tools and daily computer use.

Requirements

High school diploma or GED equivalent.
Minimum three to five years of related work experience in printing, press manufacturing, packaging, or another related industry.
Experience with OS2 and Microsoft Windows, programming and networking, and extensive use of proprietary software and programming tools.
Basic use of email, internet navigation, word processing, spreadsheets, and other business system software.
Experience using basic hand tools, including wrenches, ratchets, sockets, pliers, hammers, and screwdrivers.
Ability to read electrical schematics and mechanical CAD drawings.
Solid background in electronics concepts and automation.
Strong understanding of PLC technology, including the ability to read, interpret, modify, troubleshoot, and program PLCs.
Good customer service skills, including attentive listening, asking clarifying questions, and responding promptly.
Good verbal communication skills, including the ability to explain complex technical information to people with varying technical knowledge and ability.
Ability to collaborate and build strong interpersonal relationships with customers and internal resources.
Ability and willingness to travel nearly 100%, including frequent domestic air travel, some international travel for training, consecutive overnight stays, and occasional evening and weekend work.
Valid motor vehicle license.
Ability to meet the physical demands of the job, including extended standing and hand use, exposure to dust, fumes, and machinery noise, frequent bending, stooping, pushing, and pulling, and working amid temperature changes.
Ability to move through airports and board aircraft, drive for long periods (5–8 hours in some cases), and lift a wheeled traveling toolbox estimated at 40–80 pounds.

Nice To Haves

Technical apprenticeship program or post-high-school degree or certification in a technical field, including printing or industrial maintenance.
Fundamental Italian and/or Spanish language skills.

Responsibilities

Troubleshoot electronic and electrical components on Koenig & Bauer Flexotecnica CI flexo, web offset, and digital presses.
Understand press models and operations to diagnose performance issues.
Read, interpret, modify, troubleshoot, and program Bosch and Rockwell PLCs.
Understand and troubleshoot closed-loop systems, including temperature, tension, and L.E.L. controls.
Troubleshoot drive and motor technology, including torque, current, architecture, alarms, and related concepts.
Troubleshoot problems through software, program parts or modules onsite, install software updates, and troubleshoot software issues.
Troubleshoot peripheral equipment, including Enercon, BST, Fife, and Maxon equipment.
Contact Flexotecnica Italy or Koenig & Bauer Germany about machine-specific problems and software.
Troubleshoot high-speed communications, including Ethernet switches, addresses, and communication principles.
Research and investigate complex electrical and electronic issues using documentation and internal resources to identify repairs and root causes.
Develop and execute repair plans, identify necessary parts, and coordinate procurement, schedules, labor, specialized skills, and tools with customers and relevant Koenig & Bauer departments.
Deliver attentive customer service, communicate findings and recommendations, and keep customers informed throughout service work.
Complete the original service call and coordinate any alternative schedule with the Service Department; arrange requests for work outside the original scope through that department.
Complete accurate and timely records, including parts used or returned, issue status, time, expenses, work performed in MDS, and other required paperwork.
Follow customer site practices and policies, including arrival and departure procedures, safety policies, personal protective equipment, and rules about smoking and eating.
Perform other related responsibilities as needed based on business needs.