Service Technician Dispatch/Customer Success Coordinator

Beagle Services

5d•Remote

About The Position

Our company is looking for a Service Technician Dispatch/Customer Success Coordinator who will be trained to understand the smart home devices and best practices on how to install the device at residential, multi-unit and some commercial properties. Candidate must have a history of demonstrated excellent, five-star customer service skills with high end clientele including excellent phone, email and written correspondence abilities. Requires talking with potential and repeated customers to establish and understand their needs, along with their situation for device installation requirements. Strong problem prevention and solving skills are a must. Requires learning and utilizing company software in order to provide customer invoicing, job description details and costing, and coordinating with our Master Plumbers for job/client estimated as needed. This position also plumbing service technician dispatch responsibilities, such as scheduling jobs, confirming availability, and ensuring technicians have all necessary information to complete the work. While handling and accommodating customers, this position also requires interaction and client liaison abilities to work with our national business partners to best service and maintain top notch service to these accounts. Company-provided online product and service training must be completed within the first week. Finally, and most importantly, the candidate must be goal oriented with a solid teamwork mindset in order to best help cover and assist fellow staff members in other states, regions or projects as needed.

Requirements

Plumbing dispatch and coordination (2 years required)
Customer success experience (2 years required, 3 - 4 years preferred)
Ability to schedule installation, coordinate with and help to prepare installers for the scope of work to be completed
Ability to read, understand, and follow safety procedures
Possess strong communication skills to effectively interact with customers and provide exceptional service
Must pass pre-employment Background Check

Nice To Haves

Experience with Startups (1 year preferred)

Responsibilities

Understanding smart home devices and best practices for installation.
Providing excellent customer service to high-end clientele.
Communicating with customers to understand their needs and installation requirements.
Utilizing company software for invoicing, job details, and costing.
Coordinating with Master Plumbers for job estimates.
Dispatching plumbing service technicians, scheduling jobs, and confirming availability.
Ensuring technicians have necessary information to complete work.
Interacting with national business partners to maintain top-notch service.
Completing company-provided online product and service training.
Assisting fellow staff members in other states, regions, or projects as needed.