Customer Success Coordinator
About The Position
Are you a healthcare professional with a passion for improving processes and efficiency? As a Customer Success Coordinator, you will bridge the gap between healthcare expertise and technology. We are looking for a dedicated individual with a strong medical background, especially in medical documentation. You will collaborate closely with our fully in-person technology and development teams, gaining hands-on experience in EHR systems and automation tools. This is a unique opportunity to transition from a traditional healthcare role into a technology-focused position with ample room for professional growth. We are willing to provide training in specific technologies for the right candidate.
Requirements
- Strong background in healthcare with experience working with EHR systems.
- Keen interest in learning about new technologies, especially RPA and UiPath.
- Excellent problem-solving skills and a proactive approach to process improvement.
- Ability to work collaboratively with both healthcare professionals and technology teams.
- Strong communication skills and a willingness to embrace new challenges.
- A passion for healthcare technology and a desire to contribute to a mission-driven organization.
Nice To Haves
- Prior experience with process improvement or workflow optimization in a healthcare setting.
- Basic understanding of programming or technology-related concepts (beneficial but not required).
Responsibilities
- Leverage your healthcare knowledge to create automations within our Electronic Health Records (EHR) system.
- Collaborate with our team to understand current processes and design solutions.
- Learn and develop RPA (Robotic Process Automation) solutions with support and training provided.
- Provide feedback and suggest improvements to enhance processes.
- Understand the workings of the ContrastAI Platform product and provide support to customers and partners.
Benefits
- 4 remote weeks per year - work from anywhere.
- Daily meals in our downtown Chicago office.
- Work with cutting-edge AI technology that improves the quality of life for healthcare providers and patient care.
- Dedicated time and budget for personal development, including access to world-class mentors and advisors.
- Collaborate with a world-class, diverse team that is deeply mission-aligned.
- Ownership over your success with the ability to significantly impact company growth.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
