Customer Success Coordinator / Route / Dispatch
About The Position
At Fikes, we don’t just offer jobs—we build meaningful careers. The Customer Success Coordinator / Route & Dispatch plays a critical role in delivering an exceptional customer experience while ensuring efficient daily field operations. This position serves as the primary liaison between customers, technicians, and internal teams—coordinating service schedules, managing routes, and proactively resolving issues to support customer satisfaction and operational excellence. The ideal candidate is highly organized, detail-oriented, customer-focused, and thrives in a fast-paced environment.
Requirements
- High school diploma or equivalent
- 2+ years of experience in customer service, scheduling, dispatch, or coordination roles
- Strong verbal and written communication skills
- Proficiency with scheduling software, CRM systems, and Microsoft Office (or similar tools)
- Excellent organizational skills with the ability to multitask and prioritize
- Ability to remain calm and effective in a fast-paced, time-sensitive environment
Nice To Haves
- Experience in field service, pest control, HVAC, or route-based service industries
- Dispatch or logistics experience
- Familiarity with route optimization or scheduling software
- Customer success or account coordination experience
Responsibilities
- Serve as a primary point of contact for customers via phone, email, and internal systems
- Schedule, confirm, and adjust service appointments to meet customer needs
- Proactively communicate service updates, delays, or changes
- Resolve customer concerns with professionalism and a solutions-oriented approach
- Maintain accurate customer records and service notes
- Create, optimize, and manage daily technician routes for efficiency and timeliness
- Dispatch technicians and monitor progress throughout the day
- Respond to schedule changes, emergencies, or route disruptions in real time
- Coordinate closely with field staff to ensure clear communication and accountability
- Support service completion tracking and follow-up
- Maintain accurate scheduling, routing, and service data in company systems
- Assist with workload balancing and capacity planning
- Support billing, reporting, or service documentation as needed
- Follow established procedures while identifying opportunities for improvement
Benefits
- Competitive pay based on experience
- Comprehensive benefits package (health, dental, vision, etc.)
- Paid time off and holidays
- Opportunities for growth and professional development
- Supportive team environment with a focus on service excellence
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
