Customer Success Coordinator (Remote)

Entrusted • Tampa, FL

13d • Remote

About The Position

If you’re looking for a meaningful, people-focused role where you can support homeowners in their time of need, Entrusted may be a great fit for you. We’re a family-owned restoration company, and our work matters. When homeowners experience water damage, you’re the first person they speak with—you build trust, set expectations, and help turn each call into an opportunity for our team to serve well. This role is open to remote candidates who live in Tampa, West Palm Beach, Orlando, or Houston. Ideal candidates bring: Experience working remotely or in a self-managed role Exposure to inside sales, scheduling, or high-volume communication Reliability, ownership, and strong follow-through If that sounds like you, keep reading! As a valued team member of Entrusted, we want to give each individual the tools to make a difference, both inside and outside of work. This is why we provide a competitive compensation and benefits package, which includes a number of perks: Competitive hourly compensation 401k retirement program Health, dental, and vision insurance Company provided life insurance and short / long term disability Paid vacation, paid sick time, paid holidays, and paid paternity/maternity leave Company paid access to Dave Ramsey’s SmartDollar Financial program (including 1 on 1 financial coaching) Gym reimbursement And more "Make an Impact" Culture We are passionate about growing and making an impact together, which is why we are so strongly committed to our core values. We are a team who values working hard, because of how it positively affects others. We value integrity, because doing the right thing regardless of who is watching is foundational to making a lasting impact on others. We value people, because we are committed to a culture of care - we do good to one another. We value development, because we know current team will be the ones who will drive the growth of the business. And having fun? Absolutely. Check out our culture video on our website. When Entrusted Started Making an Impact We started with humble beginnings as a small carpet cleaning company in South Florida approximately 20 years ago. Since then, a few things have changed. New service offerings, three growing locations in West Palm Beach, Orlando, and Houston, and thousands of clients impacted by our A+ team. We are proud of where we have come from, and are looking forward to impacting lives for years to come. If you are interested in learning more about how you could make a difference, apply today! Entrusted is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Requirements

• A strong work ethic and genuine care for people
• Naturally curious, humble, and eager to learn
• Communicates clearly and confidently
• Organized, detail-oriented, and solutions-driven
• Comfortable with technology and multitasking
• Thrives under pressure and keeps a positive attitude
• Brings energy, empathy, and authenticity to every interaction

Nice To Haves

• Experience working remotely or in a self-managed role
• Exposure to inside sales, scheduling, or high-volume communication
• Reliability, ownership, and strong follow-through

Responsibilities

• Receive and make calls from homeowners in their time of need, establish trust through a tailored and professional process, help set clear expectations, and cater to the homeowner in a way that progressively ensures the outcome of an immediately scheduled visit.
• Serve the sales team by gathering, verifying, and confirming necessary information from the homeowner to facilitate and establish a successful and seamless process from start to finish.
• Show genuine care for the homeowner by proactively outlining and scheduling assessments with urgency, establishing credibility, and setting clear expectations.
• Actively provide value to the homeowner through the affirmation of referral sources, ownership of the scheduling experience, and follow-up communication.
• Other duties may be assigned.

Benefits

• Competitive hourly compensation
• 401k retirement program
• Health, dental, and vision insurance
• Company provided life insurance and short / long term disability
• Paid vacation, paid sick time, paid holidays, and paid paternity/maternity leave
• Company paid access to Dave Ramsey’s SmartDollar Financial program (including 1 on 1 financial coaching)
• Gym reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees