Customer Success Coordinator

Fikes Products•Federal Way, WA

4d•$50,000 - $63,000•Onsite

About The Position

Join the Winning Team at Fikes as a Client Success Coordinator! Federal Way, WA | Full-Time (Mon–Fri) | $50k–$63k Base + Bonuses Grow. Support. Succeed. At Fikes, we don’t just offer jobs—we build meaningful careers. Join a stable, growth-oriented company where teamwork drives results, customer care comes first, and your contributions truly make a difference. As an Account Manager, you’ll play a key role in supporting our customers, coordinating services, and ensuring operations run smoothly behind the scenes.

Requirements

Positive, self-motivated attitude and a strong sense of ownership
Excellent organizational and multitasking skills
Strong problem-solving and communication abilities
Ability to work effectively with both customers and internal teams
High school diploma or GED
Valid driver’s license & clean driving record

Responsibilities

Build and Maintain Client Relationships: Serve as the primary point of contact for assigned clients, fostering strong, trust-based relationships through regular communication, a clear understanding of client needs, and timely resolution of questions or concerns.
Ensure Service Excellence and Delivery: Oversee consistent, high-quality service delivery by coordinating with dispatch and internal teams as needed. Proactively address service disruptions, ensure follow-through, and collaborate cross-functionally to enhance overall client satisfaction.
Drive Account Health and Retention: Monitor account performance and client satisfaction, support retention efforts, and proactively identify and address potential risks to strengthen long-term client partnerships.
Customer Service, Dispatch, and Team Support: Provide high-volume customer service support via phone and email, assist with dispatch coordination, and support Fikes teams to ensure services are delivered accurately, professionally, and on time. Strong communication skills and responsiveness are essential in this role.
Communication and Responsiveness Excellence: Act as a reliable, solutions-oriented liaison between customers and internal teams, ensuring inquiries, requests, and issues are handled efficiently, professionally, and with a customer-first mindset.
Account Administration and Continuous Improvement: Maintain accurate and up-to-date client records, track service activity, gather and analyze customer feedback, and make recommendations to continuously improve service quality and the overall customer experience.