Customer Service & Dispatch Accounting Coordinator

Compass Group

8d•$20 - $22•Onsite

About The Position

We are seeking a reliable and detail-oriented Customer Service & Dispatch Coordinator to support daily operations by managing customer inquiries, coordinating service schedules, and assisting with basic accounting and administrative tasks. This role serves as a central point of communication between customers, field staff, and internal teams, ensuring timely service delivery and accurate documentation.

Requirements

High school diploma or GED
Strong customer service and communication skills
Ability to multitask in a fast-paced environment
Basic computer skills (email, data entry, scheduling systems)
Strong attention to detail and organizational skills

Nice To Haves

Previous experience in dispatch, customer service, or call center roles
Exposure to basic accounting, bookkeeping, or invoicing tasks
Familiarity with accounting software and dispatch systems preferred
Comfortable working with numbers, invoices, and financial documentation

Responsibilities

Serve as the primary point of contact for customer calls, emails, and service requests
Schedule, dispatch, and coordinate technicians/drivers based on priority, availability, and location
Monitor service progress and proactively communicate updates or delays to customers
Resolve customer issues professionally and escalate when necessary
Maintain accurate service records, logs, and dispatch schedules
Assist with basic invoicing, billing, and payment tracking
Enter service tickets, time logs, and expenses into accounting or ERP systems
Reconcile service records with invoices and work orders
Support accounts receivable and payable processes as needed
Maintain organized records and documentation for audits and reporting