Dispatch Customer Service Representative

OneMCI•Iowa, IA

10d

About The Position

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re hiring Dispatch Customer Service Representatives to join our growing team! In this role, you’ll provide inbound customer support, help desk assistance, technical troubleshooting, and back-office processing . You’ll also make outbound calls to coordinate with vendors and partners, ensuring smooth service delivery. This is an entry-level position with paid training . No prior call center experience is required just bring your reliability, communication skills, and eagerness to learn . To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Requirements

Must be 18+ years old with a high school diploma or equivalent
Strong English communication skills (oral and written)
Computer proficiency : data entry, Windows PC navigation, and ability to learn new systems
Basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Typing speed of 20+ WPM with accuracy
Reliable high-speed wired internet (20Mbps+ download required)
Excellent organization, troubleshooting, and conflict resolution skills
Dependable, punctual, and able to work scheduled shifts (including during training)
Customer-first mindset: empathetic, patient, and responsive
Ability to multi-task, self-manage, and stay focused in a fast-paced environment
Strong team player with positive interpersonal skills

Nice To Haves

1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative roles
Prior work-from-home experience
State or federal work experience

Responsibilities

Answer inbound calls and place outbound calls in a courteous, professional manner
Listen to customers, understand their needs, and provide effective resolutions
Coordinate with vendors and partners to manage dispatch operations
Accurately document customer claims and update internal systems
Follow all policies, scripts, and procedures to ensure compliance and consistency
Use training and knowledge resources to provide accurate, timely support
Handle sensitive information with confidentiality
Escalate complex issues to supervisors or managers as needed
Troubleshoot, problem-solve, and ensure first-call resolution whenever possible
Attend training sessions and stay up to date on program updates and processes
Meet all attendance, reliability, and scheduling requirements

Benefits

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Compensation & Benefits that Fit Your Life