Customer Service/Dispatch - Arizona

Quicksilver Express Courier, Inc.•Phoenix, AZ

5d•$19•Onsite

About The Position

Quicksilver Express Courier is an on-demand delivery company looking to hire a full time Customer Service Representative who will also cross train for a Dispatcher Position. This is not a call center position. If you are detail oriented and able to work well with others in a fast-paced environment, then this is the position for you! MUST be reliable! MUST work well with others!

Requirements

High school diploma/GED required
Strong knowledge of the metro and surrounding areas
Background experience in a customer service environment with problem resolution skills
Must be able to work a flexible schedule that includes occasional evenings, weekends and holidays
Exhibit a strong attention to detail
Ability to work in a team environment in high pressure situations
Strong written and oral communication skills are essential
Ability to Multi-task in the areas of customer service and order entry
Must be reliable and punctual - maintain excellent attendance
Basic computer skills -- will use windows-based software
Basic to advanced typing skills - Minimum 34 words per minute
Capable of working in a fast-paced environment
Must be able to cross train in a dispatch position

Nice To Haves

Call center experience or transportation experience preferred
PREVIOUS TRANSPORTATION EXPERIENCE PREFERRED, but not required

Responsibilities

Provide accurate and professional customer service
Incoming order entry via phone, email, web
Outbound calls to customers with delivery status
Provide problem resolution for customers and drivers
Accurate and complete documentation of all issues
Constant contact with other reps and dispatchers
Multitask between order entry, monitoring delivery status, problem resolution, etc.
Other customer service and office duties
Ability to select best possible driver based on location, ability, vehicle specifications & current work load
Ability to navigate upwards of 30 drivers simultaneously to complete more than 200+ expedited deliveries per day
Continually analyze drivers and deliveries as the situation changes; provide alternative options for when plan A is disrupted
Possess superior communication skills to quickly relay concise, detailed information to drivers, customer and office staff
Ability to identify driver, customer & support staff errors & implement corrective action in a timely fashion
Coach new drivers as part of their on-the-job training, providing additional instruction and guidance