Service Technician - Data Centers

Smardt • El Paso, TX

1d • Onsite

About The Position

The Service Technician is responsible for delivering high-quality technical service and customer support for Smardt chillers through on-site service visits, phone support, and remote diagnostics. This role supports customers through chiller startup and commissioning, troubleshooting, warranty work, technical issue resolution, preventative maintenance, and ongoing service support. The HVAC Field Service Technician plays a key role in sustaining customer satisfaction, supporting equipment reliability, and representing Smardt professionally in the field.

Requirements

• Minimum of four (4) years of HVAC field service experience.
• Chiller service experience required or strongly preferred.
• Experience performing startup, commissioning, troubleshooting, warranty work, maintenance, and field repairs.
• Experience working directly with customers in a technical service or field service environment.
• Ability to work independently in the field while collaborating with internal teams and technical support when needed.
• Strong knowledge of HVAC systems, chillers, refrigeration cycles, and related mechanical and electrical components.
• Strong troubleshooting and diagnostic abilities.
• Ability to read and interpret technical manuals, wiring diagrams, schematics, service bulletins, and equipment documentation.
• Ability to use hand tools, power tools, meters, gauges, diagnostic tools, and testing equipment safely and effectively.
• Ability to use computer systems, mobile applications, remote connection tools, and service software to complete documentation and access technical information.
• Strong understanding of safety procedures related to HVAC service, electrical work, refrigerants, tools, and customer site requirements.
• Exceptional customer service skills.
• Strong verbal and written communication skills.
• Strong troubleshooting and problem-solving abilities.
• Professionalism and sound judgment in customer-facing situations.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Reliability, accountability, and attention to detail.
• Ability to adapt to changing schedules, customer needs, and service priorities.
• Commitment to safety, quality, and continuous improvement.
• High school diploma or equivalent required.
• EPA certification required, where applicable.
• Valid driver’s license with an acceptable driving record required.

Nice To Haves

• Experience with Turbocor and/or magnetic bearing systems is considered an asset.
• Technical school diploma, HVAC certification, or equivalent technical training preferred.
• Additional state, local, trade, or customer-site certifications may be required based on assigned duties, work location, or applicable law.

Responsibilities

• Provide technical support and field service on indoor and outdoor Smardt chillers.
• Perform chiller startups, commissioning, troubleshooting, warranty work, repairs, and maintenance.
• Service and troubleshoot chillers in the field, either within the local market or while traveling as required.
• Deliver high customer satisfaction by communicating effectively and professionally with customers, internal teams, and external contacts.
• Interact with customers to provide guidance on the operation and maintenance of their equipment.
• Diagnose and resolve customer operational problems accurately and professionally.
• Complete installations, deliveries, and removals of equipment required to perform installations in accordance with company standards.
• Participate in the monitoring and maintenance of chiller systems.
• Maintain availability for emergency customer calls as part of the on-call rotation, typically approximately one week every one to two months, or as required by business needs.
• Keep customers informed regarding the nature of service performed, repairs completed, and any outstanding issues.
• Ensure all tools, testing devices, and equipment are maintained in good and safe working order.
• Ensure repairs and maintenance for testing equipment are performed in a timely manner.
• Provide customers with appropriate recommendations regarding repair or replacement of existing equipment.
• Promote add-on work or service agreements where appropriate to support customer needs.
• Utilize technical support available through head office when additional troubleshooting assistance is required.
• Complete service documentation, reports, and administrative requirements accurately and on time.
• Follow all company safety standards, customer site requirements, and applicable regulatory requirements.
• Assist head office and management with other related duties as required.

Benefits

• Competitive compensation.
• Health and dental benefits from day one.
• 401(k) plan with up to 6% employer match.
• Training and professional development programs.
• Annual performance reviews and career advancement opportunities.
• A collaborative global environment with opportunities for growth.
• The opportunity to be part of a dynamic and growing business in a sustainable industry.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED