HVAC Service Coordinator (Data Centers)

Texas AirSystems•Chantilly, VA

13h•Hybrid

About The Position

Texas AirSystems is seeking a strong Data Center Administration Specialist (Service Coordinator/Dispatcher) responsible for coordinating, controlling and directing activities of the service department and technicians. The ideal candidate must be detail and customer service oriented with excellent organizational skills. This role requires a high level of correspondence with customers, technicians, supervisors, and the field, and the ability to work effectively in a fast-paced, high-volume environment, with a specific focus on supporting our data center business.

Requirements

Associates Degree in Business or related field and 1 year working in a call center environment experience; or 3 years combination of education or experience.
Strong PC skills in Microsoft Word, Excel, PowerPoint, and Outlook.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Mental stamina for problem solving and prioritizing multiple tasks.

Nice To Haves

HVAC, Mechanical Contracting, Engineering or Construction industry experience a plus.

Responsibilities

Coordinates service resources as related to service operations.
Schedule personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
Generates Work Order Documents, dispatches technicians and notifies customers.
Responsible for customer interaction.
Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
Reviews project paperwork, complete calls, forwards project paperwork to Project Administrators.
Maintains customer satisfaction by investigating concerns, routing them to the assigned staff and responding to special requests.
Logs service start-up and service work requirements in job tracking system.
Responsible for generating and printing various assigned reports.
Ability to work regularly and dependably.
Ability to function in a team environment.
Demonstrate ability to maintain a pleasant and cooperative temperament with internal and external customers.
Other duties as assigned.