Service Technician/Assembler

ATS Automation•Opa-Locka, FL

1d•Hybrid

About The Position

As an Assembler & Service Technician for Secondary Packaging Systems, you will serve as a key technical representative of the company both in-house and at customer sites. This role is responsible for machine assembly, testing, installation, commissioning, training, and after-sales technical support. While not traveling, the technician will actively support in-house assembly, testing, documentation, and cross-functional collaboration with Engineering, Production, Project Management, and Customer Care to ensure successful and efficient field service executions.

Requirements

Mechanical drawings, layouts, schematics, shop packets, and work instructions
Mechanical assembly, alignment, adjustments, and system integration of packaging machinery
Pneumatic systems, tubing, wiring, cables, and related components
Basic machining operations
Machine testing and integration
Analyze, document, and record test results
Repair, rework, and improve parts or systems
Build, update, and improve assembly documentation, manuals, training materials, and technical guides
6S principles, company standards, safety rules, and internal procedures
Machine preparation, crating, and shipping activities
Continuous improvement initiatives
Feedback for machine and process improvements
Photo and video documentation
Share documentation, media, and reports through internal systems (FTP or equivalent)
Onboarding, integration, and training of new technicians and interns
Work closely with Assembly, Engineering, Project Management, Sales, and Customer Care teams.

Responsibilities

Perform machine installation, commissioning, start-up, troubleshooting, and service for domestic and international customers.
Act as the company’s technical representative on-site, ensuring customer satisfaction and successful project delivery.
Provide on-site customer training to ensure safe and efficient machine operation.
Maintain clear, professional, and customer-focused communication throughout service visits.
Respect project timelines, service schedules, contracts, and assigned work orders.
Submit accurate daily field service reports, including job status, issues, and progress.
Participate in pre-departure and job-closing calls with Customer Care and internal teams.
Provide technical counseling and recommendations, including spare parts strategy and preventive maintenance solutions.
Support sales initiatives through machine demonstrations, technical presentations, and operational assistance when required.
Provide remote technical support via phone or video conferencing when needed.
Work in shipping/crating/fabrication as needed.
Be available and willing to work overtime when requested by the supervisor to meet operational and business requirements.
Perform other duties as assigned.
Read, interpret, and work from mechanical drawings, layouts, schematics, shop packets, and work instructions.
Perform mechanical assembly, alignment, adjustments, and system integration of packaging machinery.
Install pneumatic systems, tubing, wiring, cables, and related components.
Perform basic machining operations when required.
Lead and support machine testing and integration in accordance with customer specifications and sales orders.
Analyze, document, and record test results, including NCRs, ECRs, and EIRs as applicable.
Repair, rework, and improve parts or systems as needed, ensuring proper documentation.
Build, update, and improve assembly documentation, manuals, training materials, and technical guides.
Apply and respect 6S principles, company standards, safety rules, and internal procedures.
Assist in machine preparation, crating, and shipping activities when required.
Actively participate in continuous improvement initiatives related to machine design, software, upgrades, and service processes.
Provide feedback for machine and process improvements based on field experience.
Participate in the creation of photo and video documentation during assembly and field service activities.
Share documentation, media, and reports through internal systems (FTP or equivalent).
Support the onboarding, integration, and training of new technicians and interns.
Work closely with Assembly, Engineering, Project Management, Sales, and Customer Care teams.