Service Technician Apprentice
About The Position
The Technician Apprentice is responsible for a variety of entry level job duties, to include aspects of detailing, yard work, rigging as well as gaining general knowledge of the sales, service and parts departments. This role involves learning about product detailing, yard operations, rigging procedures, basic service tasks, customer service in the service department, parts department operations, and sales processes for new boats. The apprentice will also interface with lead technicians and riggers, participate in boat shows, and maintain a professional workspace. Key result areas include customer satisfaction, timely and accurate work completion, meeting production standards, and successful completion of fork truck training.
Requirements
- Entry level job duties
- Gain general knowledge of sales, service, and parts departments
- Successful completion of fork truck training
Responsibilities
- Gain familiarity of products and understand nuances involved in boat detailing (exterior, interior, buff and wax) as well as safety guidelines.
- Gain understanding of functions of yard personnel, including equipment and machinery operation, proper boat movement and storing procedures, and yard safety.
- Gain exposure to new product assembly procedures, boat builders rigging requirements, and MarineMax rigging SSO’s.
- Perform light duty tasks such as changing oil filters, general service and warranty repairs, and assist with other repairs as directed by technician, advisor, or service management.
- Gain critical knowledge of customer service, work order management, timecard entry, importance of documentation, and working knowledge of service scheduler and SSO.
- Gain exposure to all aspects of departmental operations in the Parts Department, including over-the-counter and work order sales processes, parts ordering, and inventory maintenance.
- Gain a general overview of the processes associated with the sales and delivery of new boats.
- Interface on a daily basis with lead technician and riggers to ensure proper acclimation to the role.
- Set up and participate in boat shows and other off-site promotional events.
- Maintain a professional and clean personal appearance and workspace for customer viewing.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
