Service Tech - Tampa

Pella Corporation • Tampa, FL

7d • Onsite

About The Position

We are seeking a professional Service Tech to install Avanti window & door products into newly constructed homes. This role involves communicating with homeowners and colleagues, adhering to safety guidelines, and ensuring proper installation techniques. The ideal candidate will have a strong customer service background, attention to detail, and the ability to work independently and as part of a team.

Requirements

• Speak and write in English
• 36-month minimum, clean Motor Vehicle Record (MVR)
• Service Tech are Required to Drive Company Vehicle
• Use of hand-tolls and power tools required
• Attention to detail is required
• Regularly carry up to 80 pounds; team lift when required
• Have a positive attitude
• Okay working from a ladder up to 20’ height
• Basic math knowledge
• Ability to navigate Apple iOS and GPS operating system
• Proficient verbal and written English language skills are required as well as good public relations and customer service skills.
• Ability to read, interpret, understand and explain documents such as product specifications or warranty manuals.
• Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, coworkers, and managers.
• Must display excellent phone and email etiquette.
• Must be able to present an appropriate attitude for the situation when interacting with customers or coworkers.
• Ability to use cordless drivers, levels, and nail guns
• Ability to safely climb a ladder
• Ability to follow OSHA fall protection procedures
• Ability to lift to 30-100 lbs. several times per day
• Ability to work in a team environment
• Ability to communicate professionally and manage customer expectations

Nice To Haves

• 1-2 years’ customer service; customer interaction experience preferred.
• Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required.
• Must be able to tolerate outdoor elements
• Clean driving record and MVR a premium
• Looking for leaders with the ability to listen and advance
• Punctual and reliable; be at work on time every day
• Construction experience a plus
• Window experience a plus
• I am willing to learn AIM method, on-the-job training from day one
• Ability to embrace, improve, and more importantly enjoy the opportunity to grow rapidly growing company

Responsibilities

• Professionally communicating with homeowners and other Avanti colleagues
• Follow rules related to vehicles and safety
• Installing Avanti window & door products into newly constructed homes
• Properly executing designated flashing and install methods for vinyl windows & doors
• Learning The Avanti Install Method (AIM)
• Helping and supporting team members
• Always following company safety guidelines
• Ability to communicate with customers and set proper expectations
• Ability to follow and enforce company policy and procedures

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed