overnight/early morning service team member

Michaels•Pensacola, FL

3d•Onsite

About The Position

The Service Team Member role focuses on delivering friendly customer service, assisting customers with their shopping needs, and ensuring a positive checkout experience. This role also involves crucial operational tasks such as truck unloading, merchandise stocking, and maintaining store recovery standards to uphold the company's Brand Promises. Team members will engage customers about loyalty programs and credit cards, assist with online order fulfillment (BOPIS and SFS), and participate in inventory management processes like SISO and AD sets. Safety and shrink prevention are key components of the role, requiring adherence to Standard Operating Procedures (SOPs) and company policies. The position also emphasizes positive interaction with colleagues and customers, acting as a role model for the team.

Requirements

Must be at least sixteen (16) years or older.
Ability to remain standing for long periods of time.
Ability to move throughout the store.
Regular bending, lifting, carrying, reaching, and stretching.
Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Nice To Haves

Retail and/or customer service experience preferred.

Responsibilities

Deliver friendly customer service, help customers shop our store, and find what they’re looking for.
Ensure all customers receive a fast and friendly checkout experience.
Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards.
Help customers shop, locate products, and provide them with solutions.
Provide a fast and friendly checkout experience; execute cash handling to standards.
Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
Educate customers on the Voice of Customer (VOC) survey.
Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in the truck unload, stocking, and planogram (POGs) processes.
Complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
Support shrink and safety programs.
Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
Cross trained in Custom Framing selling and production.
Other duties as assigned.