Service Team Leader
Citron Hygiene•Elkridge, MD
•Hybrid
About The Position
The Service Team Leader is responsible for overseeing daily hygiene service operations while leading a team of technicians delivering services to client sites. This role combines hands-on fieldwork with leadership responsibilities, ensuring high service quality, operational efficiency, and strong customer satisfaction.
Requirements
- High School Diploma
- Minimum 3 years of leadership experience
- Valid driver’s license
- Strong organizational skills and attention to detail
- Ability to work independently and in a team environment
- Proficiency in Microsoft Office (Excel, Word, Outlook)
- Strong communication and interpersonal skills
Nice To Haves
- Experience with Salesforce, NetSuite, or similar systems
- Experience in field service, operations, or facilities services
Responsibilities
- Train, coach, and support a team of 10+ Hygiene Technicians
- Conduct regular performance reviews and provide ongoing feedback
- Support recruitment, hiring, onboarding, and performance management
- Foster a transparent and high-performance team culture
- Perform hygiene service duties, including: Delivery and collection of sanitary disposal units, Cleaning and detailing washroom fixtures (sinks, toilets, urinals), Installation and replenishment of washroom products (soap, air care, etc.)
- Support Service Managers with service coverage, including emergencies and missed appointments
- Conduct site inspections and service audits to ensure quality standards
- Act as a key point of contact for customers on-site
- Respond to and resolve customer inquiries and complaints professionally
- Ensure consistent delivery of high-quality service
- Manage team timesheets and support payroll processes
- Maintain accurate service records using Salesforce and other systems
- Assist with accounts receivable (A/R) collection efforts
- Complete administrative duties as required
- Contribute to regional goals, planning, and operational improvements
- Support Service Managers with field and office coordination
- Continuously learn and apply new products, tools, and service procedures
- Follow all company health and safety policies and procedures
- Promote a safe working environment for all team members
Benefits
- Comprehensive benefits package (health, dental, vision, life insurance)
- 401(k) with company match
- Ongoing training and professional development programs
- Opportunities for career growth within a stable, growing company
- Supportive and collaborative team environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
