Atwater Village Service Team Lead

HomeState Hospitalities•Los Angeles, CA

10d•Onsite

About The Position

HomeState is a Texas Kitchen in California sharing breakfast tacos, queso, brisket, house-made flour tortillas and genuine hospitality. In 2013, Briana “Breezy” Valdez founded HomeState in Los Angeles with the dream of sharing her Texas identity through food and hospitality. HomeState is currently hiring for the position of: Service Team Lead. The Service Team Lead will report to the Service Manager or Assistant General Manager and embrace the vision which includes nurturing our communities within our four walls and in our surrounding community. The Service Team Lead assists with leading day-to-day operations, supporting team members through a successful shift, and reporting issues to their manager. Every member of our team strives to create an environment where everyone is treated with respect and dignity.

Requirements

1-2 years in the restaurant industry with guest facing roles preferred.
Personable and enjoys working with people and a diverse team.
Passion for food & hospitality.
Availability to work a minimum of five days per week.
Extended hours and/or a sixth day may occasionally be required.
Weekends, day shifts and evening shifts may be required.

Nice To Haves

You gotta be kind!

Responsibilities

Mastery of all core competencies for Service Team Member role.
Secure and deploy resources (such as people, time, equipment, materials, and support) effectively and efficiently.
Adapt quickly to changing resource requirements.
Bring ideas for areas of improvement to management.
Inspire team members to gain their support and commitment.
Empower and lead by example.
Maintain the standards and elevating whenever possible using compelling arguments to find common ground that satisfy the needs of many with maintaining collaborative approach.
Adapting in real time to match the shifting demands of different situations.
Change training or communication delivery for different types of learners.
Observes situational and group dynamics to select best approach for a successful shift.
Gain the confidence and trust of others through honesty, integrity, transparency and authenticity.
Honors commitments & practices professional discretion.
Follow all HomeState standards, sanitation guidelines, policies or procedures to ensure that you are serving guests the highest quality, delivering caring hospitality, and that you are embodying the HomeState mission and core values.
Maintain regular, predictable attendance, which includes attendance at all scheduled shifts, training and meetings.
Ensure storefront, service, bathroom and kitchen areas are clean, organized and appealing to guests.
Take pride in your work each day to make things a little better than they were yesterday.
Serve as an ambassador, both internally and externally in the community.
Lead on Duty Team Leads are responsible for leading and training in collaboration with management.
Maintain standards and ensure a safe, healthy working environment.
Assisting ordering and receiving products.
Opening or closing the shift which includes monitoring attendance, breaks, cash management, shift reports, waste log, restaurant emails, reporting performance issues, inventory count, or other non-supervisory tasks as assigned by Management or outlined in the administrative duties matrix.