Service Team Call Center Representative (remote)

ChenMed•St. Louis, MO

8d•$17 - $24•Remote

About The Position

We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Service Team Coordinator is responsible for inbound customer service call handling related to patient scheduling, general inquiries and other patient sales and service call interactions. The incumbent in this role is accountable for providing excellent customer service as they approach each interaction as an opportunity to support better patient health. He/She supports initiatives and medical centers across all ChenMed entities by assisting with key business functions of the department and medical centers and serving patients according to corporate policies and regulations. This incumbent is also responsible for achieving departmental quality, compliance and productivity standards while delivering VIP level customer service.

Requirements

High school diploma or GED equivalent required
A minimum of 2 years of customer service experience required; in a call center or similar environment, required.
Experience with adhering to KPIs or Metrics in a call center environment
Spoken and written fluency in English
Must reside within the Continental United States
Must reside within a US State where company is established as a Legal Entity

Nice To Haves

A minimum of 1 year experience in a fast-paced healthcare setting, highly preferred
Experience with web-based customer relationship management systems
bilingual a plus (Spanish, Creole, Vietnamese preferred)

Responsibilities

Operating in a call center environment, receives inbound and makes outbound customer service calls related to patient scheduling, and other general inquiries.
Responds to patient inquiries based on the ChenMed core model for care.
Escalates issues/concerns as appropriate.
Makes appropriate and timely decisions according to department standards, procedures and policies.
Documents interactions using web-based technology.
Maintains business relationship by providing prompt and accurate service to promote loyalty.
Interacts and collaborates with team members across multiple departments to promote VIP customer service and patient interactions.
Performs other duties as assigned and modified at manager’s discretion.