Service & Support Technician

Hunting•Pampa, TX

4d•Onsite

About The Position

This role is responsible for maintaining local backups, phone systems, and network/server equipment. The technician will also handle new user and user removal processing, troubleshoot IT help desk escalations, and collaborate with outside departments on technical projects. A key aspect of the role involves tracking and recording metrics for IT management. The position requires the ability to work independently, adhere to deadlines, and maintain quality and confidentiality in all tasks. The technician will also participate in company-wide initiatives aimed at improving productivity and profitability, as well as professional development and training activities.

Requirements

2+ years’ experience working with computer system hardware and software.
Strong understanding of networking practices.
Advanced knowledge of Windows environments.
Knowledgeable on IT best practices.
Ability to complete assigned tasks with little to no supervision.
Excellent understanding of costing/pricing the non-relationship, and ability to provide accurate data and adhere to tight deadlines.
Proficient in MS Office Suite (specifically Excel and Word).
Must have a valid driver’s license and record that conforms to the Company’s insurance policies, ATF, DOT, and State regulations.
Authorized to work in the United States.

Nice To Haves

Bachelor’s degree in relevant studies is preferred.
MCSE or other relevant technical certification is preferred.

Responsibilities

Maintaining local backups, phone system, and network/server equipment.
Escalating tickets to the infrastructure group as required.
Responsible for new user or user removal processing received from HR, including all related documentation and approvals required for each account.
Ability to troubleshoot all requests elevated from the IT help desk and then escalate if required.
Responsible for working with outside departments regarding technical projects and special cases to meet company goals and needs.
Track and record metrics for review by IT management or higher role as requested.
Complete all assigned requests promptly and professionally while maintaining quality and confidentiality.
Maintaining complete and accurate Service call notes for each request.
Follow up with the user to confirm the issue is resolved before closing the request in our system.
Participate in implementing Company strategic plan goals, quality program initiatives, lean manufacturing techniques, good housekeeping practices, corrective action implementation, quick changeover initiatives, and other company-wide initiatives aimed at improving productivity and increasing profitability.
Participate in and support the Company’s professional development and training activities.
Performs other duties as assigned.