Service Support Tech - Third Shift

MKS Instruments•Rochester, NY

8d•Onsite

About The Position

As a Service Technician I at MKS Instruments, you will partner with service to test and troubleshoot RF products, ensuring they meet the company's quality standards. In this role, you will report to the Senior Manager Service.

Requirements

Associate's degree in electronics or a related field from a two-year college, military program, or equivalent work experience.
0+ years of experience in servicing and repairing RF products or related electronic equipment.
Proficiency in using RF test equipment, and the ability to troubleshoot complex electronic systems.
Ability to follow detailed instructions and maintain high-quality workmanship.
Effective verbal and written communication skills, with the ability to work collaboratively in a team setting.

Nice To Haves

Experience with RF generator boards and related test equipment.
Familiarity with 6S and Lean methodologies.
Strong organizational skills and the ability to manage multiple tasks simultaneously.

Responsibilities

Diagnosing, troubleshooting, repairing, and debugging RF products.
Conduct in-house servicing and repair of RF products, addressing complex mechanical, hardware, software, and system failures.
Analyze and implement solutions to enhance customer satisfaction.
Maintain detailed records of service activities, including test results, service reports, and customer communications.
Provide guidance and training to junior technicians, sharing knowledge and best practices.