Service Support Specialist
About The Position
Guide customers through the appliance repair process with empathy and efficiency, making it as smooth and stress-free as possible. You'll coordinate timely repairs that restore comfort and confidence. If you're a skilled communicator who enjoys helping others and solving problems, join our team and make a meaningful difference every day. As a Service Support Specialist/ Repair Coordinator, you will: Be eligible to earn an extra $1.25-$1.75 per hour, based on service level! (Incentive Plan) Assist customers with appliance repair requests via a variety of communication channels - phone, email, and text. Coordinate service for our customers with our in-home repair technicians or appropriate external service providers. Provide accurate and complete information regarding service options and terms of service, for both in and out-of-warranty products Document every customer interaction, including service requests, troubleshooting steps, and customer communications. Leverage your critical thinking skills to resolve technical issues, providing practical solutions to complex problems.
Requirements
- High school diploma or GED
- Previous call center or customer service-related experience is preferred
- Ability to work as a member of a cross-functional team
- Proficiency with technology, including Microsoft Office
- Strong typing skills, a minimum of 40 WPM
- Successful completion of pre-employment criminal background check and drug screening
Responsibilities
- Assist customers with appliance repair requests via a variety of communication channels - phone, email, and text.
- Coordinate service for our customers with our in-home repair technicians or appropriate external service providers.
- Provide accurate and complete information regarding service options and terms of service, for both in and out-of-warranty products
- Document every customer interaction, including service requests, troubleshooting steps, and customer communications.
- Leverage your critical thinking skills to resolve technical issues, providing practical solutions to complex problems.
Benefits
- Monthly training sessions on appliances and processes
- Career growth and employee personal/professional development
- Medical, Dental, and Vision Insurance
- Company-paid Short-term Disability
- 401k and Company Match
- PTO and Paid Holidays
- Appliance discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
