Service Support Specialist

Sartorius • Ann Arbor, MI

5d • Hybrid

About The Position

As the Service Support Specialist, you will work directly with customers and internal departments to meet the service needs of the product line. The goal is to take care of the accurate and timely transmission of information to all involved parties in order to ensure high service quality. This is a Hybrid role in our Ann Arbor, MI office.

Requirements

• High school diploma required
• 2+ years of work experience in a customer service role
• Strong written and oral communication along with ability to deal effectively with customers in a professional manner
• Strong ability to multi-task

Nice To Haves

• academic degree in business or similar is preferred
• Experience with field service organizations preferred
• SAP experience preferred

Responsibilities

• Interface with end users and the field service organization and communicate all requests, requirements, and issues to the internal organization
• Assist in scheduling field service onsite visits and work with customers to ensure all requirements are met prior to installation or maintenance visit
• Create service orders, update status, process parts orders, service invoicing, and creation of service center notifications
• Create new service contracts in SAP, update equipment records, process renewals, and run reports as needed
• Review and report on engineer inventory levels
• Work with engineers to cycle count stock and ensure inventory is decremented properly via secure order processing

Benefits

• Mentoring
• leadership programs
• internal seminar offerings
• Paid vacation
• sick time
• corporate holidays
• community service day
• flexible work schedules
• Comprehensive onboarding, including a virtual online platform
• Mutual support
• team spirit
• international collaboration
• communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
• Wide selection of health and well-being support such as a variety of medical plans to choose from
• dental
• vision
• EAP
• other wellness programs
• Working in smart buildings with the latest technology and equipment
• 401 k (with generous company match)
• HSA
• FSA (dependent care & healthcare spending)
• Transportation Commuter Account
• Basic Life Insurance
• AD&D
• EAP
• Family Planning & Women’s Health
• Health Advocate
• Supplemental Life Insurance (employee, spouse & dependents)
• Legal Services
• LTD & STD
• Critical Illness Insurance
• Student Loan Tuition Refinance Service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED