Service Support Specialist Supervisor

ATS Automation•Cambridge, ON

84d•CA$37 - CA$50•Hybrid

About The Position

The Service Support Specialist Supervisor will coordinate the activities of a group of Field Service Representative - Controls involved in the servicing of automation equipment remotely and at the customers’ facilities. This role focuses on mentoring the team to resolve customer issues and support increasing customer loyalty and revenue with alignment to the customer’s needs. The company, ATS Life Sciences Systems, a division of ATS Corporation, is a global enterprise that custom designs, builds, and services critical automated solutions for medical device and pharmaceutical companies, advancing the future with factory-wide automation solutions.

Requirements

A post-secondary diploma, degree or equivalent qualification, specializing in electrical, mechanical or software controls technology.
A minimum of four years of experience in a hands-on automation/control’s environment.
10+ years of experience programming Programmable Logic Controllers (PLC), and Human/Machine Interfaces (HMI) using Allen Bradley or Siemens software.
The successful candidate is a good communicator, displays professionalism and has well-developed interpersonal skills with the ability to work with all levels of customer and ATS management in a multi-disciplined engineering environment under pressure.
An excellent understanding of pneumatics and hydraulics with basic electrical and system control, along with the ability to read engineering drawings, reference manuals and assembly systems instruction guides is essential.
Must have experience and be proficient with Microsoft Word and Excel.
Individual must have the ability to quickly gain knowledge to readily troubleshoot systems.

Nice To Haves

If you're excited about this role, but do not meet all the qualifications listed above, you are still encouraged to apply.

Responsibilities

Manage the administration and delegation of work for team members within our Field Service Representative’s according to their skill and experience.
Collaborates with Service Applications Engineering team in support of proposals and owns the jobs won from concept to through-life support.
Plan to achieve budgets or to be under budget in total labor hours with the help of the Technical Service Manager.
Plan work to effectively manage overtime to departmental budget requirements with the help of the Technical Service Manager.
Assist in managing your group to work safely and achieve no lost time accidents.
Create a team environment and work with your group to be a positive, motivating force. Manage problems (i.e. absenteeism, attitude, workmanship, efficiency, work habits) with the help of the Technical Service Manager.
Travel is typically 15%, but there could be periods of higher travel requests during service rotations per year.
Participate in reviewing objectives/continuous improvement initiatives with your team.
Participate in the planning stage of the project with the Assembly Manager, Project Manager, and project team to communicate the functionality of the customer’s needs.
Attend design review(s) to critique design for functionality.
Support Manager in the Selection of FSR Controls to be an ambassador for ATS at the customers’ site. Provide a quick and efficient installation of the equipment at customers’ site. Follow all safety procedures according to the ATS Health and Safety Manual in addition to following any onsite customer health and safety procedures.
Communicate and be a channel for any constructive or objective ideas that arise; helping to keep the manufacturing standards up-to-date and at the highest level.
Use the group as a pool of technical knowledge, solving problems together efficiently and advising on the use of outside sources.
Ensuring the health and safety of employees in their group by ensuring that machinery and equipment are safe, making sure that employees work in compliance with established safe work practices and procedures and providing adequate training for employees in specific work tasks to help eliminate the risk of workplace injuries.
Conduct 1:1 with team members on regular basis to continuously develop & coach them.
Complete performance appraisals, keeping in mind that performance is key. Complete apprentice progress reports as needed.
Provide input on planned capital expenditures for manufacturing equipment during the fiscal budgeting process.
Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.
Demonstrate leadership in Health, Safety and Environment compliance.
Hold team members accountable for health, safety and environmental compliance as part of the annual performance review process.
Ensure that the requirements of the health, safety and environment management system are implemented and maintained.
Implement appropriate corrective measures for unsafe conditions and unsafe acts.
Ensure that appropriate equipment, materials, and protective devices are provided and maintained in safe condition.
Provide information, instruction, and supervision to employees.
Take every precaution reasonable in the circumstances for the protection of employees.
Step in to fill FSR Control duties when required (except travel %).

Benefits

Compensation: $36.54 to $50.24 CAD per hour
Annual Performance-Based Incentive Bonus
5% RRSP match
Stock purchase plan
Starting 3 weeks of vacation
Benefits package (health and dental) + $600 health spending account
Half-Day Fridays
Continuous learning and career growth with global mobility opportunities.
A chance to contribute to something bigger - advancing the future of healthcare through automation.
tuition reimbursement program
individual development programs
commitment to promoting from within
overtime pay eligibility
paid vacation
Employee Incentive Bonus program
comprehensive health and dental benefits including Lifestyle Spending Account
5% RRSP matching program
optional Employee Share Purchase Program