Service Support Manager

Sunbelt Rentals, Inc. • Westbury, NY

1d • $64,750 - $89,031 • Onsite

About The Position

Sunbelt Rentals is seeking a Service Support Manager to join their team. This role is responsible for managing direct reports, including the Parts Manager and Administrative Assistant. The Service Support Manager will collaborate with the Service Manager and report directly to the PCM, with authority for purchasing and business decisions. The company emphasizes an entrepreneurial and empowering workplace that allows for career development and skill enhancement.

Requirements

• Valid driver’s license
• Extensive experience in the repair and maintenance of AWP equipment
• Knowledge of work planning and scheduling and other supervisory activities
• Strong understanding of equipment capabilities and safety requirements.
• Clear perspective of maintenance and repair issues in the industry
• Planning and management experience
• Computer literacy
• Reporting and warranty management experience
• Inventory and parts management experience

Responsibilities

• Maintains fleet files and DOT compliance for both Rental and Non-Rental Fleet
• Schedules PM and DOT inspections on both Rental and Non-Rental Fleet (like trucks)
• Performs Safety Coordinator responsibilities in regards to DOT Fleet
• Manages the Parts Manager, approving parts purchasing and ordering, etc.
• Conducts DOS with drivers on a monthly basis
• Manages the warranty recovery process
• Conducts reviews of closed work orders to ensure warranty opportunity has not been missed
• Catalogs warranty parts for validation on manufacturer’s request
• Maintains compliance with manufacturers issued services bulletins
• Manages the customer damage process to include: Preparing damage letters to send to customers and sending them
• Maintains photographic and physical evidence relating to customer damage
• Directs the supply of parts to shop mechanics, other branches and customers
• Screens and prioritizes service calls to meet customer needs
• Works hand in hand with equipment vendors to learn maintenance requirements and capabilities of new equipment added to inventory
• Trains shop foreman on new equipment
• Collaborates with Service Manager and Shop Foreman to schedule factory training and technical diagnosis on equipment

Benefits

• Health, Dental and Vision plans
• 401(k) Match
• Volunteer time off
• Short-term and long-term disability
• Accident, Life and Travel insurance, as well as flexible spending
• Tuition Reimbursement Options
• Employee Assistance Program (EAP)
• Length of Service Awards
• 12-25 vacation days depending on years of service
• 5 sick days
• 6 holidays
• 2 half day holidays
• 2 floating holidays
• 1 inclusion day
• 1 volunteer day

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed