Service Support Engineer I
About The Position
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. This is not a traditional service engineering role. You'll be part of a small, high-impact team where flexibility, ownership, and collaboration are essential. Beyond technical expertise, you'll have the opportunity to influence processes and directly support commercial success. In this hands-on and dynamic role, you will diagnose, calibrate, repair, and maintain sophisticated life sciences instrumentation, including flow cytometers, imaging/detection platforms, cell and gene therapy systems, and protein purification instruments. You'll provide exceptional customer service while ensuring all repairs meet our rigorous quality standards. This position offers the opportunity to work with advanced technology while contributing to our mission of enabling customers to make the world healthier, cleaner, and safer.
Requirements
- Bachelor's Degree required.
- No prior experience required.
- Technical certifications relevant to instrument repair and calibration.
- Strong technical expertise in calibration, preventive maintenance, and repair procedures.
- Proficiency with diagnostic tools and test equipment (multimeters, oscilloscopes, etc.).
- Proficiency with Microsoft Office and internal systems/data tracking tools.
- Excellent documentation abilities for service reports and technical procedures.
- Strong customer service and communication skills.
- Demonstrated problem-solving and analytical abilities.
- Ability to work independently and manage multiple priorities.
- Adaptable and willing to take on responsibilities outside of the core role when needed.
- Ability to quickly pivot priorities in response to business needs.
- Must be legally authorized to work in the United States without sponsorship.
- Must be able to pass a comprehensive background check, which includes a drug screen.
Nice To Haves
- Preferred Fields of Study: Engineering Technology, Electronics, Engineering, or related technical field.
Responsibilities
- Diagnose, calibrate, repair, and maintain sophisticated life sciences instrumentation, including flow cytometers, imaging/detection platforms, cell and gene therapy systems, and protein purification instruments.
- Provide exceptional customer service.
- Ensure all repairs meet rigorous quality standards.
- Influence processes and directly support commercial success.
- Adhere strictly to safety protocols and procedures.
Benefits
- Competitive remuneration
- Annual incentive plan bonus
- Healthcare
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs
- Commuter benefits
- Tuition reimbursement
- At least 120 hours paid time off (PTO)
- 10 paid holidays annually
- Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
- Accident and life insurance
- Short- and long-term disability
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
