Service Supervisor
Albertsons•Austin, TX
•Onsite
About The Position
The Service Supervisor is responsible for overseeing front-end operations, ensuring efficient checkout processes, and delivering an outstanding customer experience. This role supports the Service Operations Manager by supervising front-end associates, managing workflow, and maintaining service standards, cash handling accuracy, and store policies.
Requirements
- Supervise daily front-end activity including checkstands, self-checkout, and service desk
- Ensure efficient customer flow and minimal wait times
- Monitor register performance and adjust staffing as needed
- Support opening and closing procedures
- Deliver exceptional customer service and lead by example
- Handle customer concerns, complaints, and escalations professionally
- Ensure a friendly, welcoming environment at all times
- Assist with returns, exchanges, and service desk transactions
- Oversee register accuracy and proper cash handling procedures
- Perform till audits, pickups, and end-of-day balancing
- Ensure compliance with company policies, procedures, and loss prevention standards
- Monitor and reduce shrink through proper front-end controls
- Train, coach, and support cashiers and front-end associates
- Delegate tasks and ensure completion of daily priorities
- Maintain accountability and productivity across the team
- Promote a positive and professional work environment
- Coordinate with department managers to maintain smooth store operations
- Communicate promotions, policy updates, and operational priorities to staff
- Assist with scheduling and coverage as needed
Responsibilities
- Supervise daily front-end activity including checkstands, self-checkout, and service desk
- Ensure efficient customer flow and minimal wait times
- Monitor register performance and adjust staffing as needed
- Support opening and closing procedures
- Deliver exceptional customer service and lead by example
- Handle customer concerns, complaints, and escalations professionally
- Ensure a friendly, welcoming environment at all times
- Assist with returns, exchanges, and service desk transactions
- Oversee register accuracy and proper cash handling procedures
- Perform till audits, pickups, and end-of-day balancing
- Ensure compliance with company policies, procedures, and loss prevention standards
- Monitor and reduce shrink through proper front-end controls
- Train, coach, and support cashiers and front-end associates
- Delegate tasks and ensure completion of daily priorities
- Maintain accountability and productivity across the team
- Promote a positive and professional work environment
- Coordinate with department managers to maintain smooth store operations
- Communicate promotions, policy updates, and operational priorities to staff
- Assist with scheduling and coverage as needed
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
