Service Supervisor

Albertsons Companies•Grand Prairie, TX

7d•Onsite

About The Position

The Service Supervisor is responsible for overseeing front-end operations to ensure fast, friendly, and accurate service. This role supports store leadership by supervising cashiers and service desk associates, maintaining efficient checkout flow, ensuring cash handling accuracy, and delivering an exceptional customer experience.

Requirements

Previous cashier, front-end, or customer service experience required
Basic math and computer skills

Nice To Haves

High school diploma or equivalent preferred
Supervisory or leadership experience preferred
Strong communication and problem-solving skills
Ability to multitask in a fast-paced environment

Responsibilities

Supervise daily operations of checkstands, self-checkout, and service desk
Manage staffing levels to ensure efficient customer flow and minimize wait times
Support opening, closing, and shift transitions
Monitor front-end performance and address operational issues in real time
Deliver and model excellent customer service standards
Resolve customer concerns, complaints, and escalations professionally
Assist with returns, exchanges, and service desk transactions
Create a welcoming and positive shopping environment
Ensure register accuracy and proper cash handling procedures
Perform till counts, audits, pickups, and end-of-day balancing
Enforce company policies, procedures, and loss prevention practices
Maintain accountability to minimize shrink and errors
Train, coach, and develop front-end associates
Delegate tasks and ensure completion of daily priorities
Promote teamwork, efficiency, and accountability
Maintain a positive, professional work environment
Communicate promotions, updates, and expectations to front-end team
Coordinate with other department leaders to support overall store operations
Assist with scheduling and coverage as needed