Service Supervisor

Mustang Cat • Tomball, TX

10d • Onsite

About The Position

SITECH Southeast Texas (SETX) is hiring a motivated and detail-oriented Service Supervisor to lead our service department and ensure an exceptional experience for our customers. This role combines team leadership, customer service, service operations, and construction technology. The Service Supervisor will oversee day-to-day service activities, develop team members, manage customer relationships, and ensure repairs and service work are completed efficiently and to a high standard. If you're a hands-on leader who understands service operations, enjoys developing employees, and knows how to balance customer needs, operational priorities, and business goals, this is an opportunity to grow your career in the rapidly evolving construction technology industry.

Requirements

• High school diploma or equivalent
• Proven experience in service supervision, customer service, or operations management
• Strong leadership skills with the ability to coach, develop, and motivate employees
• Excellent verbal and written communication skills
• Strong customer service and relationship-building skills
• Effective problem-solving and decision-making abilities
• Highly organized with the ability to manage multiple priorities and meet deadlines
• Ability to monitor workflow, productivity, and operational performance
• Collaborative mindset with the ability to work effectively across departments
• Sales-minded approach with an understanding of how service contributes to customer retention and business growth

Nice To Haves

• Associate degree from a technical college
• Experience with construction technology
• Experience with Trimble Technology Solutions
• Knowledge of Caterpillar equipment or technology
• Experience with machine control, grade control, GNSS, or related construction technologies
• Previous leadership experience in a technical service or heavy equipment environment

Responsibilities

• Lead, coach, and develop service team members to achieve department objectives
• Delegate and prioritize service work while monitoring progress, productivity, and completion
• Deliver exceptional customer service and build strong, lasting customer relationships
• Address customer concerns promptly and professionally to support customer satisfaction and repeat business
• Manage service-related invoices, new orders, and inventory tracking
• Oversee service desk operations and identify opportunities to improve efficiency and productivity
• Audit service work and customer interactions to ensure quality and performance standards are met
• Train new employees, establish development plans, and conduct performance appraisals
• Build strong working relationships across Sales, Operations, and other departments
• Maintain knowledge of SITECH products, services, industry standards, and best practices
• Support department sales objectives and maintain a sales-minded, customer-focused approach
• Partner with the General Manager on sales planning, market changes, and strategic business initiatives

Benefits

• Work with Leading Construction Technology
• Develop and Lead a Growing Service Team
• Build Expertise in Trimble and Machine Control Technology
• Collaborate Across Service, Sales & Operations
• Grow Your Career in an Evolving Industry
• Make a Direct Impact on Customer Satisfaction and Operational Success

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED