Service Supervisor
Albertsons•Lake Worth, TX
•Onsite
About The Position
The Service Supervisor oversees front-end operations to ensure a fast, friendly, and efficient customer experience. This role is responsible for supervising front-end associates, maintaining service standards, supporting operational execution, and assisting store leadership with daily front-end performance.
Requirements
- Supervise front-end associates
- Maintain service standards
- Support operational execution
- Assist store leadership with daily front-end performance
- Oversee daily front-end operations
- Ensure registers are properly staffed
- Manage lines to minimize wait times
- Monitor transaction accuracy
- Monitor cash handling
- Ensure adherence to company procedures
- Maintain cleanliness, organization, and readiness of front-end areas
- Train and coach front-end associates
- Provide direction during shifts
- Assist with scheduling
- Assist with break coverage
- Assist with labor allocation
- Address performance issues
- Reinforce company policies and expectations
- Deliver a high level of customer service
- Ensure a positive shopping experience
- Handle escalated customer concerns
- Handle returns
- Handle service issues professionally
- Promote loyalty programs
- Promote digital tools
- Promote store initiatives
- Ensure a friendly, welcoming atmosphere
- Oversee cash handling procedures
- Ensure compliance with company policies, procedures, and audit requirements
- Support loss prevention efforts
- Monitor front-end activity
- Identify risks
- Ensure proper documentation and reporting of cash discrepancies
- Partner with store leadership
- Partner with department teams
- Communicate priorities, promotions, and operational updates to front-end associates
- Support execution of store-wide initiatives
- Support execution of front-end programs
Responsibilities
- Oversee daily front-end operations, including checkout lanes, service desk, and customer flow
- Ensure registers are properly staffed and lines are managed to minimize wait times
- Monitor transaction accuracy, cash handling, and adherence to company procedures
- Maintain cleanliness, organization, and readiness of all front-end areas
- Supervise, train, and coach front-end associates including cashiers, courtesy clerks, and service desk staff
- Provide direction during shifts to ensure productivity, efficiency, and service excellence
- Assist with scheduling, break coverage, and labor allocation
- Address performance issues and reinforce company policies and expectations
- Deliver a high level of customer service and ensure a positive shopping experience
- Handle escalated customer concerns, returns, and service issues professionally
- Promote loyalty programs, digital tools, and store initiatives
- Ensure a friendly, welcoming atmosphere at all times
- Oversee cash handling procedures, including register counts, safe audits, and cash balancing
- Ensure compliance with all company policies, procedures, and audit requirements
- Support loss prevention efforts by monitoring front-end activity and identifying risks
- Ensure proper documentation and reporting of cash discrepancies
- Partner with store leadership and department teams to ensure smooth store operations
- Communicate priorities, promotions, and operational updates to front-end associates
- Support execution of store-wide initiatives and front-end programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
