Service Supervisor
About The Position
When a customer loses heat or fuel service, it’s not just inconvenient, it’s urgent. In this role, you’ll be the person who ensures those moments are handled quickly, safely, and correctly the first time. Your leadership directly impacts customer trust, technician performance, and the reliability of every service we deliver. Within your first 90 days, you’ll have full ownership of daily dispatch operations, be the go-to escalation point for technicians in the field, and have identified at least 2–3 process improvements that reduce repeat service calls or improve response time. You’ll build strong working relationships with technicians and customers while keeping jobs on schedule and service quality high.
Requirements
- 3+ years of hands-on experience in propane, fuel oil, or HVAC service
- 1+ year of experience leading or supervising technicians (formally or informally)
- Valid CDL B license with Hazmat, Tanker, and Air Brake endorsements
- Relevant state licensing (CT G-2, B-2, or S-1)
- Clean driving record and ability to pass background check and drug screening
Nice To Haves
- Experience improving service workflows or reducing repeat service calls
- Strong troubleshooting and diagnostic skills across multiple fuel systems
- Experience training or mentoring technicians
- Familiarity with dispatch or service management software
Responsibilities
- Schedule and coordinate service calls with customers and internal teams to ensure timely completion
- Dispatch technicians and confirm all required materials and parts are available for each job
- Diagnose and troubleshoot incoming service issues, supporting technicians remotely or in the field
- Serve as the primary escalation point for complex or high-priority service calls
- Provide after-hours technical support on a rotating basis, including weekends and emergencies
- Identify recurring service issues and implement solutions that prevent repeat failures
- Train and coach technicians to improve diagnostic accuracy and service quality
- Ensure all service work follows company policies, safety standards, and regulatory requirements
- Evaluate technician performance and support ongoing training and development
- Maintain service quality by effectively coordinating vendors, subcontractors, and inventory resources
Benefits
- Multiple medical insurance options
- Dental and voluntary vision coverage
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- Supplemental Life/AD&D
- Voluntary Short‑Term Disability
- 401(k) with company match
- Tuition reimbursement
- Propane discounts
- Paid holidays and paid time off
- $50,000 Basic Life/AD&D
- Long-term disability
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
