Service Supervisor - Mission Valley, San Diego

Greystar Management Services•Escondido, CA

7d•Onsite

About The Position

The Service Supervisor oversees and performs technical and mechanical work to ensure the community’s buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. The role performs and coordinates maintenance, repairs, apartment make-ready work, preventive maintenance, inspections, inventory management, and safety compliance while providing responsive customer service to residents and team members. The position is at a stabilized 99-unit community in Mission Valley, San Diego. The stated schedule is Tuesday through Saturday, 9 a.m. to 6 p.m., and may change depending on business needs. The role also requires flexibility to take on-call coverage during evenings, weekends, and holidays. A 20% housing discount is available, subject to applicable conditions. The hourly pay range is $33–$35.

Requirements

Three to five years of community management experience.
Experience using Yardi Systems or RealPage.
High school diploma, GED, or related experience and training.
Experience in property management maintenance, other building maintenance, or a related trade.
Provide personal hand tools unless prohibited by state law, and have knowledge and skill in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
Ability to apply logical thinking to identify and correct problems.
Customer service and interpersonal communication skills to interact effectively with residents, clients, team members, and other business contacts, respond courteously, and remain calm when resolving customer problems.
Ability to read, write, and communicate effectively, represent company management in a support capacity, serve as a first point of contact for internal team members and external visitors, and answer questions about department operating policies.
Proficiency with internet, word processing, spreadsheet, and database management programs to maintain records and provide information for the manager.
Mathematical skills to add, subtract, multiply, and divide whole numbers, decimals, and fractions for reviewing and completing financial, administrative, and legal documents.
EPA Type I and II or Universal certification if the position requires work on sealed HVAC systems, including testing system pressures or handling refrigerants.
Certifications required by applicable state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property, if applicable.
Ability to stand, walk, and/or sit for extended periods, and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work indoors and outdoors in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Ability to work a flexible schedule, including on-call coverage during evenings, weekends, and holidays.
Local routine travel may be required for business meetings, training, or other work-related situations.

Nice To Haves

Property management system experience is preferred.

Responsibilities

Complete service requests and routine community maintenance by diagnosing problems and making repairs in accordance with policies, procedures, safety standards, and code requirements.
Oversee and complete the apartment make-ready process, including pre-move-out inspections, preparing maintenance punch lists, scheduling vendors, obtaining supplies, completing maintenance tasks, and inspecting completed work.
Develop and maintain standards for cleanliness and appearance across grounds, amenities, building exteriors, market-ready unit interiors, breezeways, curbs, signage, offices, garbage areas, parking lots, and other common areas.
Periodically inspect work performed by service team members and develop corrective action plans as needed.
Inspect contractors’, vendors’, and other service providers’ work to verify quality, scope, materials, and specifications.
Maintain inventory of spare parts and maintenance materials, and work with the Community Manager to order supplies and tools within budget guidelines.
Complete monthly preventive maintenance procedures in accordance with the Policy and Procedure Manual.
Assist the Community Manager in developing budgets for routine repairs, maintenance, and capital projects.
Support cost-control programs by repairing rather than replacing parts when possible, avoiding waste, and using tools and equipment correctly.
Conduct scheduled safety meetings, keep material safety data sheets current and accessible, and stay current on OSHA and other applicable safety requirements.
Provide courteous and responsive customer service to residents and others, answer questions, respond sensitively to complaints, and complete assigned work orders efficiently and urgently.

Benefits

20% housing discount at the community, subject to applicable conditions and availability.
Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost employee medical coverage, with basic employee-only coverage available at no cost.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Paid six-week sabbatical after 10 years of service and every five years thereafter.
401(k) with company match of up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Onsite housing discounts at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Potential eligibility for onsite team member bonus programs.