Service Supervisor - Mission Valley, San Diego

Greystar•Escondido, CA

9d•$33 - $35•Onsite

About The Position

The Service Supervisor oversees and performs technical and mechanical work to ensure the community’s interior and exterior buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. This position is at a stabilized property with 99 units in Mission Valley, San Diego. The posted schedule is Tuesday through Saturday, 9 a.m. to 6 p.m., subject to change based on business needs. The role is eligible for a 20% housing discount. The position requires 3–5 years of community management experience and experience using Yardi Systems or RealPage. It involves maintenance operations, work-order and make-ready coordination, inspections, inventory and budget support, safety compliance, and resident service. The position requires working indoors and outdoors in varying weather, with physical tasks including standing, walking, bending, climbing, and lifting. A flexible schedule, including on-call work during evenings, weekends, and holidays, may be required.

Requirements

High school diploma, GED, or related experience and training.
Experience in property management maintenance, other building maintenance, or a related trade.
3–5 years of community management experience.
Experience using Yardi Systems or RealPage.
Knowledge and safe-use skills for hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices; incumbents must provide their own hand tools unless prohibited by state law.
Ability to apply logical thinking to define and correct problems.
Customer-service and interpersonal communication skills to interact effectively with residents, clients, team members, and business contacts, respond courteously, and remain calm when resolving problems.
Ability to read, write, and communicate effectively, represent company management in a support capacity, serve as a first point of contact, and answer questions about department operating policies.
Proficiency with internet, word-processing, spreadsheet, and database-management programs to maintain records and prepare information for management.
Mathematical skills to add, subtract, multiply, and divide whole numbers, decimals, and fractions for financial, administrative, and legal documents.
EPA Type I and II or Universal certification if the position requires work on sealed HVAC systems involving system-pressure testing or refrigerant handling.
Certifications required by applicable state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property, if applicable.
Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work inside and outside in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Ability to work a flexible schedule that may include on-call duties during evenings, weekends, and holidays.
Local routine travel may be required for meetings, training, or other work-related responsibilities.

Nice To Haves

Property management system experience is preferred.

Responsibilities

Diagnose and complete resident-requested work orders and routine community maintenance in accordance with policies, procedures, safety standards, and code requirements.
Oversee and complete the make-ready process, including pre-move-out inspections, maintenance punch lists, vendor scheduling, supply acquisition, repairs, and final inspections.
Develop and maintain standards for the cleanliness and appearance of grounds, amenities, building exteriors, apartment interiors, breezeways, curbs, signage, offices, garbage areas, parking lots, and other common areas.
Inspect work performed by service team members and develop corrective action plans when needed.
Inspect work performed by contractors, vendors, and service providers to verify quality, materials, scope, and specifications.
Maintain an adequate inventory of spare parts and maintenance materials, and coordinate supply and tool orders with the Community Manager within budget guidelines.
Complete monthly preventative maintenance procedures in accordance with the Policy and Procedure Manual.
Assist the Community Manager in developing budgets for regular repairs, maintenance, and capital projects.
Support cost-control efforts by repairing parts when possible, avoiding waste, and using tools and equipment correctly.
Conduct scheduled safety meetings, ensure MSDS sheets are current and accessible, and stay current on OSHA and other safety requirements.
Provide courteous and responsive service to residents and team members, answer questions, respond sensitively to complaints, and complete assigned work orders efficiently and urgently.

Benefits

20% housing discount for this position; onsite housing discounts at Greystar-managed communities are subject to discount terms and unit availability.
Competitive medical, dental, vision, disability, and life insurance benefits; low or free basic employee-only medical coverage.
Paid time off for full-time employees: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service and additional vacation accrual with tenure.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Onsite property positions may be eligible for weekly, monthly, and/or quarterly bonus programs.