Service Supervisor

Finning•Estevan, SK

5d•Onsite

About The Position

Our Estevan team is looking for a Service Supervisor on a 5x2, Monday - Friday shift. As a Service Supervisor, you will play a key role in overseeing general repair and rebuilds, managing workflow, driving quality repairs and helping us maintain the high level of service our customers count on.

Requirements

Desire to lead and manage people.
Effective leadership and supervisory skills.
Strong business acumen.
Excellent communication and interpersonal skills.
Knowledgeable in Job Hazard Analysis (JHA) and hazard assessment.

Nice To Haves

Journeyperson Heavy Equipment Technician, Automotive, Agriculture, Machinist or Welder ticket is considered an asset.
Previous experience with Caterpillar equipment (minimum 4 years) is considered an asset.

Responsibilities

Lead and promote a healthy and safe work environment, ensuring compliance with all safety standards and policies.
Facilitate pre-job, mid-job, and post-job reviews to ensure safety and quality at every stage.
Manage and measure technician productivity, ensuring efficient allocation of manpower and resources.
Conduct performance conversations and provide regular feedback to help technicians grow and excel.
Maintain high standards with daily time and service reports, cross-over reports, and field-to-shop transfers.
Determine appropriate tooling for jobs and navigate the warranty process with expertise.
Review inspection findings and ensure adherence to standard operating procedures.
Monitor shop floor operations to ensure safety and quality standards are met.
Engage with technicians to resolve technical and tooling issues promptly.
Track KPIs related to productivity, safety, and customer satisfaction.
Conduct toolbox talks and safety meetings.
Ensure accurate completion of timecards and service documentation.