Service Supervisor

Cintas • Landover, MD

18d • $74,420 - $95,160

About The Position

Cintas is seeking a Service Supervisor to lead its customer-facing service team both on route and in-house. This middle-management position has direct supervisory and leadership accountability. The supervisor oversees customer service, sales, and the pickup and delivery of products, and helps ensure customers receive high-quality service and products efficiently. The role also oversees customer relationships, contract renewals, internal sales, route efficiency, and driver compliance. It includes driving a company-owned vehicle to customer sites and assisting the service team with lifting, carrying, and walking in and out of customer accounts.

Requirements

• High school diploma or GED.
• Meet Department of Transportation (DOT) or applicable provincial requirements for driving a regulated vehicle weighing more than 10,000 lbs.
• Have an active driver's license before the first day of employment.
• Be at least 21 years of age before the first day of employment.
• Obtain DOT medical certification before the first day of employment.
• Provide documentation regarding previous employment before the first day of employment.

Nice To Haves

• Bachelor's degree.
• Experience working in a sales-related role.
• Customer service experience, preferably in an industrial or service industry.
• Training or instructor experience.

Responsibilities

• Supervise the service team in providing customer service, sales, and product pickup and delivery.
• Hire, train, develop, and evaluate service team members.
• Ensure customers receive a high level of customer service and product quality efficiently.
• Maintain excellent customer relationships and handle customer contract renewals.
• Increase internal sales.
• Maintain an efficient route structure and driver compliance.
• Drive a company-owned vehicle to and from customer sites.
• Assist the service team with lifting, carrying, and walking in and out of customer accounts.

Benefits

• Medical, dental, and vision benefits with premiums below the national average.
• Four medical plan options, including one offered at no cost.
• Competitive pay.
• 401(k) with company match, profit sharing, and Employee Stock Ownership Plan (ESOP).
• Disability, life, and AD&D insurance, 100% company paid.
• Paid time off and holidays.
• Skills development, training, and career advancement opportunities.
• Eligibility for an annual target bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED