Service Supervisor

Edward Rose & Sons•Durham, NC

8d•Onsite

About The Position

Edward Rose & Sons is seeking a Service Supervisor to join their on-site operations team. This role supports a positive resident experience and requires the individual to live on-site in a company-provided apartment. The Service Supervisor will be responsible for responding to after-hours emergency calls on a rotating basis and completing all assigned work orders according to company policies and procedures. The company emphasizes career development and offers opportunities for growth and advancement.

Requirements

Previous leadership experience is required
Strong experience in multi-family property maintenance is preferred
Must have extensive knowledge of maintenance safety guidelines and procedures and OSHA regulations
EPA certification is required (If you do not hold an EPA certification you are required to obtain it within 120 days of your start date via company paid training)
HVAC experience is strongly preferred
CPO Certification and pool chemistry and maintenance skills are preferred
Ability to prioritize and delegate multiple tasks in a fast-paced environment
Must possess exceptional customer service and communication skills
Must possess excellent organizational and time-management skills
Ability to use various technologies for online training and administrative purposes
Must be willing to respond to emergencies after normal business hours
Able to effectively and professionally communicate with residents and co-workers
Basic computer skills and comfort learning software, apps, and programs
Have reliable transportation and valid driver’s license

Responsibilities

Manage maintenance staff by setting direction, priorities, and schedules
Maintain and execute a preventative maintenance program that minimizes emergency repairs and services
Maintain community inventory, monitor purchase orders, and approve invoices
Ensure maintenance work orders are completed to the highest standards of quality, efficiency, and safety
Ensure apartment units are ready for new move-ins by conducting inspection and quality control
Meet with team members on a regular basis to discuss strengths and development opportunities
Interview and hire qualified candidates in conjunction with the Community Manager
Take initiative to work alongside the team as necessary to achieve goals
Evaluate and manage contractor projects upon completion to ensure high quality and contract compliance
Ability to successfully perform and train the following technical skills: diagnosing and solving air conditioner and furnace issues, troubleshooting for ancillary services, advanced plumbing tasks, drywall replacement, appliance repair and installation, carpentry work, window installations, advanced electrical issues and thorough understanding of schematic and wiring diagrams, and installation and repair of ceramic tile and vinyl
May be part of the on-call rotation as needed and available after-hours for emergency needs