Service Supervisor- Parkway Commons

New Earth Residential•Murray, UT

1d•Onsite

About The Position

At New Earth Residential, we believe in the power of community. As our Service Supervisor, you will oversee a network of beautiful apartment communities and manage a team of talented technicians. Your mission is to ensure lush, perfectly maintained lawns and gardens, as well as well-functioning facilities, while keeping residents' high-tech appliances in top shape. This role involves supporting and assisting all aspects of community operations under the direction of the Community Manager. Additionally, you will be involved in the Urban Village Program, a platform for residents to connect, engage, and socialize, fostering a strong sense of community through events, activities, partnerships, and placemaking.

Requirements

Capable of following precise oral and written instructions.
Strong leader dedicated to delivering exceptional customer service.
Self-motivated, able to set priorities, manage time effectively, and achieve assigned goals independently.
Problem solver skilled in handling unexpected issues and adapting to priority changes in a fast-paced environment.
Collaborative team player with strong communication, organizational skills, and the ability to engage with on-site staff, residents, supervisors, corporate associates, and vendors effectively.
Fluent in English; bilingual candidates are encouraged to apply.
Skilled in tracking and managing inventory of materials and parts.
Physically able to lift up to 50 lbs., including work with chemicals.
Proficient in intermediate math, necessary for financial records, budgeting, and fiscal reporting.
Available for emergency calls during nights and weekends as needed.
Demonstrated proficiency in Outlook, Excel, Word, and internet tools.
Attentive to community needs with a strong commitment to maintaining common areas and amenities.
Requires a high school diploma or equivalent, along with a solid foundation in business practices.
Must be able to perform the essential functions listed for the Service Supervisor position without accommodation.

Nice To Haves

HVAC/R certification is encouraged.

Responsibilities

Provides support by performing general maintenance duties, including being available for "on-call" duties as needed.
Accountable for the independent and timely completion of service requests in occupied apartments, adhering to established company and property standards.
Oversees all aspects of property maintenance, focusing on resident satisfaction and contributing to occupancy goals.
Engages in preventive maintenance programs and manages the ongoing maintenance and repair of all mechanical systems to preserve the property's value.
Ensures that grounds and common areas are kept clean and well-maintained at all times.
Performs additional related duties and responsibilities as assigned.
Adheres to all safety precautions while executing tasks.
Provides courteous and friendly service to residents, ensuring a 5-star experience.
Conducts new construction walkthroughs as required.
Collaborates with landscapers monthly to ensure outstanding curb appeal.
Performs quarterly inspections of trash chutes, if applicable.
Participates in annual walkthroughs with construction and management teams.
Prepares thoroughly for HUD inspections.
Assists in the bidding process for new contracts.
Ensures the successful completion of annual capital expense projects.
Cultivates and maintains strong relationships with vendors and contractors.
Implements effective strategies to reduce maintenance-related costs.
Works closely with the Program Coordinator to distribute and display the Urban Village Newsletter throughout the community.
Engages with residents to fuel excitement about upcoming events and foster strong community participation.
Champions the use of garden boxes and beehives within the community (if applicable), promoting a greener, more sustainable environment.
Joins in annual Impact Day to tackle community enhancement projects.
Forges connections with vendors and potential partners, establishing communication channels to support community needs.
Keeps the Program Coordinator informed by sharing relevant information and contact details for potential collaborations.
Educates residents about the Urban Village Program and inspires their involvement as resident facilitators.
Guides interested residents through the sign-up process for resident facilitator roles.