Service Supervisor - Avenue 900

Greystar Management Services•Euless, TX

9d•Onsite

About The Position

The Service Supervisor oversees and performs technical and mechanical work to ensure the community’s interior and exterior buildings, grounds, amenities, and common areas meet Company standards for cleanliness, appearance, safety, and functionality. The role supports maintenance operations, prepares apartments for leasing and move-ins, oversees service quality, and provides responsive customer service to residents and team members.

Requirements

High school diploma, GED, or related experience and training.
Experience in property management maintenance, other building maintenance, or a related trade.
Provide personal hand tools unless prohibited by state law; safely use and maintain hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
Ability to apply logical thinking to define and correct problems.
Customer service and interpersonal communication skills to interact effectively with residents, clients, team members, and other business contacts, respond courteously, and remain calm when resolving customer problems.
Ability to read, write, and communicate effectively; represent company management in a support capacity; serve as a first point of contact for internal team members and external visitors; and answer questions about department operating policies.
Proficiency with internet, word processing, spreadsheet, and database management programs to maintain records and provide information for the manager.
Mathematical skills to add, subtract, multiply, and divide numbers, decimals, and fractions for reviewing and completing financial, administrative, and legal documents.
EPA Type I and II or Universal certification if the position requires work on sealed HVAC systems, testing system pressures, or handling refrigerants.
Certifications required by state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property, if applicable.
Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work indoors and outdoors in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Ability to work a flexible schedule, including taking call during evenings, weekends, and holidays.

Nice To Haves

Property management system experience is preferred.

Responsibilities

Complete work orders arising from resident service requests and routine community upkeep by diagnosing problems and making repairs in accordance with policies, procedures, safety standards, and applicable codes.
Oversee and complete the apartment make-ready process, including pre-move-out inspections, maintenance punch lists, vendor scheduling, supply procurement, repair work, and inspection of completed work.
Develop and maintain standards for the cleanliness and appearance of grounds, amenities, building exteriors, apartment interiors, breezeways, curbs, signage, leasing offices, garbage areas, parking lots, and other common areas.
Periodically inspect work performed by service team members and develop corrective action plans as needed.
Inspect contractors’, vendors’, and other service providers’ work to confirm that work, materials, and services meet required quality standards, scope, and specifications.
Maintain an adequate inventory of spare parts and maintenance materials, and work with the Community Manager to order supplies and tools within budget guidelines.
Complete monthly preventative maintenance procedures described in the Policy and Procedure Manual.
Assist the Community Manager in developing budgets for routine repairs, maintenance, and capital projects.
Support cost-control programs by repairing rather than replacing parts when possible, avoiding waste, and using tools and equipment correctly.
Conduct scheduled safety meetings, keep MSDS sheets current and accessible, and stay informed about OSHA and other safety requirements to support community compliance.
Provide respectful customer service, answer questions, respond sensitively to complaints, and complete assigned work orders efficiently and urgently.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost (free basic) employee medical coverage for employee-only coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service; additional vacation accrues with tenure.
Onsite housing discount for onsite team members at Greystar-managed communities, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.