Service Supervisor - The Province

American Campus Communities•Rochester, NY

2d•Onsite

About The Position

At American Campus Communities, the Service Supervisor is critical to a property’s facilities maintenance operations, ensuring work order execution while helping supervise and train the service team. In this role, you’ll also help manage vendor relationships and maintain high standards for our residents to enjoy. The ideal candidate will have strong attention to detail and a commitment to safety and cleanliness. At ACC, there are always opportunities to gain new certifications, and grow in your facilities maintenance career – whether it is supporting nearby properties or on the job training. The ideal candidate for the Service Supervisor role is an experienced facilities professional with a background in residential apartment maintenance such as maintenance or facilities technician and an interest in developing leadership skills. This role includes coordinating and supporting maintenance team members, assisting with vendor relationships, and ensuring timely completion of work orders while maintaining property standards. Candidates should have a strong foundation in maintenance operations and be comfortable taking on increased responsibility in supporting team performance while also performing work orders on a consistent basis. While you don’t have direct reports, you will help lead the facilities team in partnership with the manager. Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities. We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership and embraced by all. The core of American Campus culture involves everyone being fully invested in everything that we do down to picking up the smallest piece of trash. No matter their position or duration at any given property, everyone picks up trash because we take pride in our community. Serve as an American Campus representative and liaison in all interactions. Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.

Requirements

HVAC certification preferred
CPO certification preferred – if applicable
2 years’ proven experience in residential facilities maintenance

Responsibilities

Coordinate, help supervise, and train maintenance team, ensuring timely completion of work orders and maintenance tasks; support operations in the absence of supervisor.
Perform work order processes, including execution, system close-out, verification, and vendor coordination.
Assist in and help lead property turn process and coordinate with vendors for efficient execution.
Assign and perform preventative maintenance work, contributing to the ongoing update of preventative maintenance plans.
Conduct inspections of public areas and resident apartments to ensure ACC’s facilities maintenance standards are met.
Ensure the safe operation, compliance, preventative maintenance, and training for all facilities equipment and systems, adhering to health, safety, and OSHA regulations.
Communicate and assist with outside vendors, including escorting them on-site and helping managing vendor relationships; assist with contract management and vendor agreements.
Conduct inventory assessments to ensure necessary tools and supplies are available.
Ensure property is utilizing national partnerships for vendor management to reduce expenses, and leverage market-wide vendor services for consistency and scalability with nearby properties.
Maintain clean and orderly shop, storage, and back-of house environment, ensuring all tools and supplies are organized.
Assist with coordinating with vendor services like snow removal, landscaping, etc.
Help order maintenance supplies and equipment for property needs, within budget; assist with processing invoices in a timely manner.
Maintain key control oversight, including key box access.
Other duties as assigned by supervisor.