Service Supervisor

Cummins-Wagner Co Inc•Oxford, MA

4d•$42 - $45•Onsite

About The Position

F.R. Mahony, a Division of Cummins-Wagner Co. Inc., is seeking a Service Supervisor at our Oxford, MA location. Cummins-Wagner Company, Inc. is a 100% Employee-Owned company and a leader in the distribution of industrial and mechanical equipment. The Service Supervisor and Product Specialist will oversee daily operations, improve work practices, and expand market share with Sewage Grinder Pumps and Lift Station services. This position requires an experienced professional with a high degree of technical aptitude to coordinate in-shop and field service for Residential and Municipal customers. Essential characteristics include leadership, good communication skills, customer service skills, teamwork, attention to detail, ability to work independently, flexibility to support after-hours services, and travel.

Requirements

Possess superior communication, analytical, and organizational skills
Exhibit goal-oriented behaviors and time management principles
Apply extensive attention to detail to all tasks
Exude a customer-focused attitude
Have the ability to resolve problems as they arise
Possess a High School Diploma, or equivalent
Proficient with mobile devices and computers; advanced proficiency with Excel preferred
Technical education or equivalent training and experience
5+ years’ experience with maintenance and repair of pumps or other types of rotating equipment.
Ability to work outdoors in seasonal conditions and lift up to 50 lbs. unassisted, 100 lbs. assisted
Must maintain an active driver’s license with a clean driving record
Must be able to pass background and reference checks, as well as a drug test

Nice To Haves

Supervisory experience preferred

Responsibilities

Supervision and scheduling of multiple service technicians specializing in repair, maintenance, and troubleshooting of sewage grinder pumps and controls.
Work closely with individual technicians on job preparation, execution, and quality of workmanship, ensuring assessment findings and repairs are well-documented and performed in accordance with department policies and objectives
Oversee and participate in weekly on-call rotation with flexibility to work overtime & weekends as required.
Accuracy and timeliness of technician timesheets and expense reports
Facilitate & document frequent “tool box” meetings with emphasis on safety, workmanship, training, and examples of extraordinary service
Provide technicians with the proper trainings, certifications, tools & resources required to perform assigned work in a safe, quality, and cost-effective manner
Assist with warranty service processes and claims
Assist the inventory clerk with inventory planning and control, including truck inventory
Actively participate in EONE Service Council and help maintain principal relations.
Establish and maintain “Authorized Service Center” capabilities & maintain professional appearance of shop work areas and service vehicles.
Travel as required
Perform all other duties as assigned