Service Supervisor Full Time

BJ's Wholesale Club • Lady Lake, FL

18h • Onsite

About The Position

BJ's Wholesale Club is seeking a Service Supervisor to manage tire bay operations at the club level. This role involves overseeing tire sales, ensuring proper installation and repairs, supervising tire bay team members, and maintaining adherence to tire bay policies and procedures. The ideal candidate will possess strong leadership skills, a deep understanding of business operations, and a commitment to delivering excellent member service. This is a full-time position requiring full availability.

Requirements

• At least 18 years of age.
• High School diploma and/or college degree preferred.
• Valid driver’s license and ability to drive automatic and manual transmission vehicles required.
• Strong interpersonal skills, organizational skills and attention to detail required.
• Basic computer skills required.
• Knowledge of tires, batteries, propane tanks, and tire bay equipment required.
• Must pass Michelin training levels one through four within three months of hire.
• Ability to lift over 30 pounds with assistance.
• Demonstrates leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results.
• Strong interpersonal skills, organizational skills and attention to detail required.
• Regular, predictable, full attendance is an essential function of this job.
• Any person working as a Manager on Duty in the State of Florida must be able to successfully complete and hold a qualifier certification, through the Florida Department of Agriculture and Consumer Services.
• Familiarity with AI tools, including ChatGPT, is valued.

Nice To Haves

• Prior tire installation and sales experience preferred.
• Level 400 certified technician preferred.

Responsibilities

• Supervises tire bay team members.
• Ensures tire bay team members work in a safe environment and follow all tire bay policies and procedures.
• Ensures proper scheduling and staffing within areas of responsibility.
• Responsible for the proper installation of tires, including mounting, dismounting, rotating, and balancing tires.
• Installs, sells, and repairs tires.
• Responsible for properly disposing of tires and ensuring propane tanks are filled per club policy.
• Maintains and orders tire installation equipment.
• Responsible for the safe and proper operation of tire bay equipment.
• Maintains a clean and professional tire bay and waiting area.
• Merchandise tire displays and automotive products.
• Ensures that knowledgeable service is provided to members at the tire desk.
• Coordinates with Home Office regarding member tire needs as needed.
• Maintains an accurate and complete supply inventory.
• Understands and appropriately utilizes available special-order tire programs.
• Responsible for monitoring tire bay sales transactions and handling cash transactions when applicable.
• Complies with safety and cleanliness standards.
• Manages tire bay audits and checklists.
• Responsible for overseeing tire bay records retention policies and procedures.
• Responsible for ensuring all TIA Certifications, Titan Certifications are completed timely and on file for all tire bay team members.
• Build working relationships with tire bay members.
• Motivate and empower each team member to see their own potential and to grow within the company.
• Complete and administer performance appraisals with each tire bay team member.
• Provide clear, constructive communication.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.

Benefits

• Weekly Pay
• Free BJ’s Memberships
• Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, and jury duty leave)
• Flexible and Affordable Health Benefits (three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options)
• 401(k) Retirement Savings Plan with company match
• Employee Stock Purchase Plan
• 100% paid training and exam costs for Florida Department of Agriculture and Consumer Services qualifier certification for propane operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED