Service Supervisor
Albertsons Companies•Austin, TX
•Onsite
About The Position
The Service Supervisor supports front-end operations by overseeing customer service functions, ensuring efficient checkout processes, and maintaining a positive shopping experience. This role assists in supervising front-end associates, reinforcing service standards, and ensuring accurate, efficient, and friendly customer interactions.
Requirements
- Previous retail or front-end experience preferred
- Supervisory or leadership experience strongly preferred
- Strong customer service and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Strong communication and organizational skills
- Ability to work flexible schedules, including evenings, weekends, and holidays
Responsibilities
- Oversee daily front-end activities, including registers, self-checkout, and service desk
- Ensure efficient checkout flow and minimize wait times
- Monitor cash handling, till accuracy, and transaction procedures
- Assist with overrides, refunds, and customer service issues
- Deliver and reinforce exceptional customer service standards
- Address and resolve customer concerns in a professional and timely manner
- Support service desk functions including returns, exchanges, and special services
- Promote a friendly, welcoming store environment
- Help supervise, coach, and support front-end associates
- Assign breaks and manage shift coverage to maintain service levels
- Reinforce productivity and service expectations
- Provide real-time feedback and recognize strong performance
- Ensure front-end area is clean, organized, and fully stocked with supplies
- Monitor compliance with company policies and procedures
- Support opening and closing procedures as directed by store leadership
- Assist in training new associates on systems and service standards
- Ensure proper cash handling procedures are followed at all times
- Assist with till audits, pickups, and end-of-day balancing
- Maintain confidentiality and accuracy in all financial transactions
- Follow and enforce all safety protocols and company policies
- Ensure a safe environment for customers and associates
- Report and respond to incidents, hazards, or security concerns
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
